Mensline Counsellor (CASUAL)

DVConnect; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Shift loading

NFP salary packaging

Employee Assistance Program

Job summary

DVConnect Mensline Counsellors provide crisis support to men across Queensland experiencing or using domestic and family violence. You will respond to calls, perform DFV risk assessments, and develop safety plans with compassionate, trauma‑informed strategies.

You will handle referrals from police, correctional centres, or courts as part of a multi-agency approach. Working hours span 9:00–00:00 on a 7‑day roster.

Qualifications

• Completed bachelor's degree in Social Work, Human Services, Counselling, Psychology or other relevant fields acceptable by DVConnect.
• Minimum of two years experience in a similar role.

Responsibilities

• Respond promptly to incoming calls and assess DFV risk and needs.
• Develop safety plans and referral pathways for callers.
• Provide trauma-informed crisis counselling and psychological first aid.
• Complete inbound referrals and maintain case notes during calls.
• Collaborate with a broad range of stakeholders and partners.

Skills

Two years experience

DFV risk assessments

Trauma-informed care

Culturally safe responses

Multitasking typing

Strong communication

Stakeholder collaboration

7-day roster

In-office work

Australian work rights

BlueCard/WWCC

Induction training

Education

Bachelor's degree

Tools

None specified

Job description

DVConnect Mensline is a telephone service that operates from 9am until midnight, 7 days a week. DVConnect Mensline provides:

• Support for men to recognise and change behaviours that may cause harm, while promoting accountability, safety and respectful relationships.
• Provide information, options and referrals tailored to individual needs.
• Facilitate access to resources and services that support positive behaviour change and healthy relationships.

About the role

Mensline Counsellors assist men across Queensland who are experiencing or using domestic and family violence. They respond promptly to incoming calls and are required to complete comprehensive DFV risk and needs assessments to determine whether the caller has recently or historically used, intended to use, or experienced domestic and family violence. Mensline Counsellors offer compassionate, non-judgemental crisis counselling and psychological first aid to support emotional and psychological concerns.

Using an intersectional and trauma-informed approach, Mensline Counsellors provide appropriate responses to manage risks and maximise the safety of those in need of protection. Following assessment, Mensline Counsellors develop suitable safety plans and referral pathways. Between calls, Mensline Counsellors complete inbound referrals such as those from Queensland Police, correctional centres, or court-ordered referrals.

Role Requirements

• Completed bachelor's degree in Social Work, Human Services, Counselling, Psychology or other relevant fields acceptable by DVConnect.
• A minimum of two years’ experience working in a similar role. Other experience within the social and community services sector may also be considered.
• Demonstrated experience or knowledge in completing comprehensive DFV risk assessments and safety planning, including the ability to assess indicators of whether a caller is using violence or is subjected to it, and to respond appropriately with trauma-informed strategies.
• Knowledge and understanding of the effects, causes, and dynamics of domestic, family, and sexual violence , and how it relates to gender-based violence.
• Demonstrated experience in providing supportive and culturally safe responses for diverse communities, including First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and LGBTQI+ communities.
• Confident computer and telephone multitasking skills, with the ability to type case notes during calls and maintain accurate databases. Strong computer literacy and a moderate to fast typing speed are essential.
• Excellent communication and problem-solving skills, with the capacity to manage high-stress situations calmly and effectively.
• Proven experience working collaboratively and maintaining strong, positive relationships with a broad range of stakeholders, including sector and non-sector partners.
• Flexibility to work across 7-day roster between 09:00 to 00:00.
• Willingness to work in-office.
• Full working rights in Australia.
• Hold a valid QLD (P) BlueCard/WWCC.
• Availability to complete up to 3 weeks of induction training.

Remuneration

• SCHADS Award Level 4 - 5 (Award level and pay point is dependent on qualifications and level of relevant experience).
• Shift loading (afternoons, weekends and public holidays).
• NFP salary packaging.
• Remuneration reviews (e.g. pay point progression).
• Confidential Employee Assistance Program for employees and their immediate family.
• Access to on-shift support, monthly 1:1's, professional supervision and call coaching.
• Professional development resources and career progression opportunities.
• Wellbeing incentives and campaigns (e.g. surveys, health-focused programs, corporate massages).
• A supportive, inclusive, and values-driven work environment.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.