Phone-Based Crisis Intervention Counsellor (Brisbane)

DVConnect; Brisbane; Hybrid; AUD 60,000 - 85,000; Part time

Benefits offered by this job

Salary packaging available

Hybrid work after 3 months

Induction training

Job summary

DVConnect's Womensline is seeking a Crisis Intervention Counsellor in Brisbane. You will provide immediate telephone-based crisis support to women affected by domestic and family violence, perform risk assessments, and develop safety plans.

You will connect clients with referrals and wraparound services. The role requires a bachelor’s degree in social work or related field and 2+ years’ experience in DFV or related social services, with strong communication and trauma-informed practice.

Qualifications

• Hold a tertiary qualification (min. bachelor’s degree) in social work, human services or similar.
• More than two years' experience in a similar role, with DFV sector experience preferred.
• Strong communication and problem-solving skills, with ability to stay calm under pressure.
• Accurately document case notes in real time and maintain data integrity.
• Full working rights in Australia.

Responsibilities

• Providing immediate, telephone-based crisis support to women experiencing or at risk of DFV.
• Completing intake and risk assessments and developing safety plans.
• Advocating for women and facilitating warm referrals to services.
• Delivering crisis counselling and psychological first aid.

Skills

Trauma-informed counselling

Strong communication

Problem solving

Cultural safety

Case notes documentation

Education

Bachelor’s degree in social work or related field

Tools

Case management software

Telephone systems

Job description

DVConnect's Womensline is seeking a Crisis Intervention Counsellor in Brisbane. You will provide immediate telephone-based crisis support to women affected by domestic and family violence, perform risk assessments, and develop safety plans.

You will connect clients with referrals and wraparound services. The role requires a bachelor’s degree in social work or related field and 2+ years’ experience in DFV or related social services, with strong communication and trauma-informed practice.