Window Estimator / Customer Service & Sales Support

Frontline Construction; Coffs Harbour; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Career development

Team collaboration

Industry exposure

Job summary

Frontline Construction is seeking an Estimator / Customer Service & Sales Support specialist to join our aluminium windows and doors team in NSW. You will read plans, prepare quotations, interpret specifications, and manage customer enquiries from enquiry to order placement.

Responsibilities include following up opportunities, maintaining records, and collaborating with sales and operations to ensure a smooth process. Strong technical knowledge and building industry experience are essential.

Qualifications

• Experience estimating within building products is required.
• Read and interpret construction plans, drawings and specs.
• Prepare quotations, tenders and variations.
• Knowledge of NCC and Australian Standards for windows/doors is advantageous.
• Experience with estimating software and workflow tools is beneficial.

Responsibilities

• Prepare accurate quotations, tenders, orders and variations for residential/commercial aluminium windows and doors.
• Read and interpret plans to perform quantity take-offs and pricing.
• Recommend suitable products based on requirements and standards.
• Handle customer enquiries via phone, email and in person with timely responses.
• Follow up quotations and opportunities to convert enquiries into orders.
• Maintain customer records and update sales opportunities in systems.
• Assist with product enquiries and order clarification across teams.
• Collaborate with sales and operations to ensure efficient branch operations.
• Maintain clear customer communication throughout quoting and ordering.

Skills

Estimating experience

Plan reading & interpretation

Customer service

Communication

Organisational skills

Education

Experience in building products industry

Tools

V6 estimating software

Monday.com

Job description

About the Role

An exciting opportunity is available for a motivated Estimator / Customer Service & Sales Support professional to join an established supplier of aluminium windows and doors. This role combines customer service, estimating and sales support, making it ideal for someone with experience in the building and construction industry who enjoys working with customers and has a strong technical understanding. You will play an important role in preparing accurate quotations, interpreting plans and specifications, managing customer enquiries and following up sales opportunities. Working closely with the sales and operations teams, you will help ensure a smooth process from initial enquiry through to quotation and order placement.

• Prepare accurate and timely quotations, tenders, orders and variations for residential and commercial aluminium windows and doors.
• Read and interpret building plans, drawings and specifications to complete quantity take-offs and pricing.
• Recommend suitable products based on customer requirements, technical specifications and relevant Australian Standards.
• Manage customer enquiries via phone, email and in person, providing helpful and timely responses.
• Follow up quotations, tenders and sales opportunities to help convert enquiries into confirmed orders.
• Maintain accurate customer records, sales opportunities and updates within relevant systems.
• Assist with product enquiries, order clarification and general customer support across the fabrication and custom windows teams.
• Work collaboratively with sales representatives and internal operations teams to ensure efficient branch operations.
• Maintain clear communication with customers throughout the quoting and ordering process.

Key Skills & Experience

• Previous estimating experience within the building, construction or building products industry.
• Ability to read and interpret construction plans, drawings and technical specifications.
• Experience preparing quotations, tenders, variations and quantity take-offs.
• Knowledge of the National Construction Code (NCC) and relevant Australian Standards for windows and doors will be highly regarded.
• Experience using V6 estimating software is advantageous, although not essential.
• Familiarity with Monday.com or similar sales and workflow management systems is beneficial.
• Strong customer service and communication skills, with the confidence to build relationships and follow up opportunities.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities.
• A proactive approach, sound technical aptitude and a genuine interest in developing your product knowledge.

Benefits

• Base salary of $80,000 plus superannuation, negotiable depending on experience.
• Opportunity to develop your estimating and technical product knowledge.
• Work across a varied role combining estimating, customer service and sales support.
• Join an established business within the aluminium windows and doors industry.
• Collaborate with an experienced team across sales and operations.
• Build a long-term career within the building products and construction sector.

About the Company

Our client is an established supplier specialising in aluminium windows and doors for residential and commercial projects. With a focus on product quality, customer service and reliable project support, the business works closely with customers, builders and industry professionals to deliver tailored solutions. This is an opportunity to join a supportive team where strong communication, technical knowledge and customer relationships play an important role in the ongoing success of the business.