Sales & Estimation Specialist

Chandler Macleod Group; Melbourne; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Full-time permanent position

Bayswater location

Free secure undercover parking

On-site gym

Supportive team environment

Career progression opportunities

Regular interaction with Sales, Produc

Zusammenfassung

Chandler Macleod Group is seeking a Sales & Quoting Specialist in Melbourne to act as the primary contact for trade customers, handling enquiries, quotations, orders and account relationships.

You will collaborate with Manufacturing, Production and Logistics to ensure quotes are accurate and orders are delivered on time, while driving upsell opportunities and maintaining CRM/ERP data integrity.

Qualifikationen

• Trade sales, customer service or sales support experience.
• Strong estimating and quoting experience.
• Ability to accurately price bespoke jobs independently.
• Experience managing quotations through to fulfilment.
• CRM and ERP experience.
• High-volume customer interaction experience.
• Strong written and verbal communication skills.

Aufgaben

• Act as the first point of contact for trade customers via phone, email and in person.
• Provide advice on timber doors, mouldings, profiles and finishes.
• Respond to enquiries and quotation requests.
• Convert enquiries into confirmed orders.
• Build and maintain strong trade account relationships.
• Identify upselling and repeat-order opportunities.
• Resolve customer issues professionally and effectively.
• Process sales orders accurately through internal systems.
• Track customer orders through production and delivery.
• Keep customers updated on lead times and progress.
• Resolve order discrepancies before they impact customers.
• Conduct post-delivery customer follow-up.
• Manage trade accounts from enquiry through fulfilment.
• Maintain customer records and information.
• Complete data entry, filing and document management.
• Coordinate customer appointments and internal meetings.
• Process transactions accurately.
• Work alongside Sales, Production, Logistics and Purchasing teams.
• Confirm production lead times and delivery requirements.
• Resolve internal issues within agreed timeframes.
• Share customer feedback to improve service.
• Assist other departments during peak periods.
• Use ERP and CRM systems daily.
• Maintain product, pricing and market knowledge.
• Contribute to process improvements.
• Support reporting and system enhancements.
• Participate in ongoing training and development.

Kenntnisse

Trade sales

Quoting & estimating

Customer service

Account management

CRM usage

Tools

CRM systems

ERP systems

Jobbeschreibung

About the Role:

We are seeking a Sales & Quoting Specialist to act as the primary point of contact for trade customers, managing enquiries, quotations, order processing and ongoing account relationships.

This role combines:

• Trade sales
• Estimating and quoting
• Customer service
• Order management
• Account management

The successful candidate will work closely with manufacturing, production and logistics teams to ensure orders are accurately quoted, processed and delivered.

Key Responsibilities Trade Sales & Customer Service

• Act as the first point of contact for trade customers via phone, email and in person.
• Provide advice on timber doors, mouldings, profiles and finishes.
• Respond to enquiries and quotation requests.
• Convert enquiries into confirmed orders.
• Build and maintain strong trade account relationships.
• Identify upselling and repeat-order opportunities.
• Resolve customer issues professionally and effectively.

Quoting & Estimating

• Prepare and price quotations independently.
• Ensure accurate pricing of materials, labour and project scope.
• Generate quotations on the spot where possible.
• Follow up submitted quotations.
• Update and revise quotations as required.

Order Management

• Process sales orders accurately through internal systems.
• Track customer orders through production and delivery.
• Keep customers updated on lead times and progress.
• Resolve order discrepancies before they impact customers.
• Conduct post-delivery customer follow-up.

Account Management & Administration

• Manage trade accounts from enquiry through fulfilment.
• Maintain customer records and information.
• Complete data entry, filing and document management.
• Coordinate customer appointments and internal meetings.
• Process transactions accurately.

Cross-Functional Collaboration

• Work alongside Sales, Production, Logistics and Purchasing teams.
• Confirm production lead times and delivery requirements.
• Resolve internal issues within agreed timeframes.
• Share customer feedback to improve service.
• Assist other departments during peak periods.

Systems & Process Improvement

• Use ERP and CRM systems daily.
• Maintain product, pricing and market knowledge.
• Contribute to process improvements.
• Support reporting and system enhancements.
• Participate in ongoing training and development.

Key Performance Indicators (KPIs)

• 95%+ customer satisfaction score.
• Respond to all enquiries within 1 business day.
• 98%+ quotation accuracy.
• 98%+ order accuracy.
• Complete follow-up on all quotations and post-delivery customer interactions.
• Maintain 99%+ CRM accuracy.
• No unresolved internal issues older than 48 hours.

Essential Experience

• Trade sales, customer service or sales support experience.
• Strong estimating and quoting experience.
• Ability to accurately price bespoke jobs independently.
• Experience managing quotations through to fulfilment.
• CRM and ERP experience.
• High-volume customer interaction experience.
• Strong written and verbal communication skills.

Highly Desirable Experience

• Building products industry.
• Timber products.
• Cabinet making.
• Joinery.
• Interior design.
• Manufacturing environment.
• ERP, CRM or quoting systems experience.
• Strong sales mindset.
• Excellent relationship-building skills.
• Ability to multitask and manage competing priorities.

Ideal Candidate Backgrounds

• Internal Sales Estimator
• Sales Estimator
• Building Products Estimator
• Doors & Frames Estimator
• Joinery Estimator
• Cabinetry Estimator
• Timber Industry Sales Representative
• Trade Counter Sales Professional
• Manufacturing Sales Coordinator
• Architectural Products Sales & Estimating Professional

Working Hours

• Monday to Friday
• 8:30am - 5:00pm

Benefits

• Full-time permanent position
• Bayswater location
• Free secure undercover parking
• On-site gym
• Supportive team environment
• Career progression opportunities
• Regular interaction with Sales, Production and Logistics teams