Wellness Front Desk Lead — Guest Experience

Elysia Wellness Retreat; Pokolbin; On-site; AUD 65,000 - 90,000; Full time

Job summary

Elysia Wellness Retreat in Pokolbin, NSW seeks a Front Office Supervisor to lead daily guest services and support the Front Office Manager. You will guide a high-performing team, ensuring a warm, calm, and professional guest journey from arrival to departure.

Join our wellness-focused retreat and contribute to a nurturing guest experience, with opportunities to mentor staff and streamline front desk operations in a full-time role.

Qualifications

• Experience leading a front office or guest services team in hospitality.
• Calm, guest-focused approach with strong communication and conflict resolution.
• Ability to coach and mentor team members to deliver exceptional service.

Responsibilities

• Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
• Creating a welcoming environment that aligns with the retreat’s values of wellbeing and genuine care.
• Coaching and mentoring team members to grow their skills, confidence, and service delivery.
• Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
• Overseeing front office operations including bookings, reporting, and daily procedures.

Skills

Leadership

Guest service

Coaching

Empathy

Operations management

Job description

Elysia Wellness Retreat in Pokolbin, NSW seeks a Front Office Supervisor to lead daily guest services and support the Front Office Manager. You will guide a high-performing team, ensuring a warm, calm, and professional guest journey from arrival to departure.

Join our wellness-focused retreat and contribute to a nurturing guest experience, with opportunities to mentor staff and streamline front desk operations in a full-time role.