Guest Experience Specialist - Casual Front Desk

Minor International; Pokolbin; On-site; AUD 34,000 - 44,000; Part time

Job summary

Minor Hotels in New South Wales’ Pokolbin region is seeking Casual Guest Service Agents for our Front Office teams at Oaks Cypress Lakes Resort and Elysia Wellness Retreat. You’ll be the first point of contact for guests, delivering warm hospitality and memorable experiences from check-in to check-out.

Attributes such as friendliness and clear communication are valued as you help guests with inquiries and ensure smooth check-in processes.

Qualifications

• No formal qualifications required beyond a friendly, guest-focused attitude.
• Strong communication and a willingness to learn are valued.

Responsibilities

• You’ll be the first point of contact for guests at check-in and check-out, delivering exceptional service.
• Assist guests with inquiries, provide information about local attractions, and help resolve issues to ensure a smooth stay.

Job description

Minor Hotels in New South Wales’ Pokolbin region is seeking Casual Guest Service Agents for our Front Office teams at Oaks Cypress Lakes Resort and Elysia Wellness Retreat. You’ll be the first point of contact for guests, delivering warm hospitality and memorable experiences from check-in to check-out.

Attributes such as friendliness and clear communication are valued as you help guests with inquiries and ensure smooth check-in processes.