Reservations Agent
Elysia Wellness Retreat
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Benefits offered by this job
Job summary
Qualifications
- Previous experience in reservations or hospitality is preferred.
- Excellent communication and customer service skills.
- Strong attention to detail and computer literacy.
Responsibilities
- Handle phone and email inquiries professionally.
- Process reservations accurately using booking systems.
- Provide information about retreat packages and services.
- Assist with guest requests and liaise with other departments.
Skills
Job description
2 days ago – Be among the first 25 applicants
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Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands – Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli – span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight‑knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Elysia Wellness Retreat is Australia’s leading wellness destination, offering tailored programmes and exceptional guest experiences. Our reservations team is the first point of contact for guests, ensuring a seamless booking process.
We are looking for a Casual Reservations Agent to join our front‑office team. This role involves managing guest bookings, providing exceptional customer service, and supporting administrative tasks.
- Handle phone and email inquiries professionally
- Process reservations accurately using booking systems
- Provide information about retreat packages and services
- Assist with guest requests and liaise with other departments
- Previous experience in reservations or hospitality (preferred)
- Excellent communication and customer service skills
- Strong attention to detail and computer literacy
- Ability to work flexible hours, including weekends
- Career Growth: Learning and development programmes to boost your career.
- Exclusive Hotel Deals: 50 % off stays at Minor Hotels in Australasia; 20 % off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Seniority level: Not Applicable
Employment type: Temporary
Job function: Other
Industries: Wellness and Fitness Services
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