Front Office Supervsior

Elysia Wellness Retreat; Pokolbin; On-site; AUD 65,000 - 90,000; Full time

Job summary

Elysia Wellness Retreat in Pokolbin, NSW seeks a Front Office Supervisor to lead daily guest services and support the Front Office Manager. You will guide a high-performing team, ensuring a warm, calm, and professional guest journey from arrival to departure.

Join our wellness-focused retreat and contribute to a nurturing guest experience, with opportunities to mentor staff and streamline front desk operations in a full-time role.

Qualifications

• Experience leading a front office or guest services team in hospitality.
• Calm, guest-focused approach with strong communication and conflict resolution.
• Ability to coach and mentor team members to deliver exceptional service.

Responsibilities

• Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
• Creating a welcoming environment that aligns with the retreat’s values of wellbeing and genuine care.
• Coaching and mentoring team members to grow their skills, confidence, and service delivery.
• Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
• Overseeing front office operations including bookings, reporting, and daily procedures.

Skills

Leadership

Guest service

Coaching

Empathy

Operations management

Job description

Job Description

Set in the heart of the Hunter Valley, Elysia Wellness Retreat offers guests a unique opportunity to unwind, reconnect, and experience true rejuvenation. As part of our commitment to exceptional service and a deeply nurturing guest journey, we’re seeking a passionate and guest-focused Front Office Supervisor to join our team on a full-time basis.

Step into a key leadership role at Elysia Wellness Retreat, where you’ll support the Front Office Manager in overseeing daily operations, guiding a high-performing team, and shaping a guest journey defined by care, calm, and professionalism. This is your opportunity to lead with purpose, inspire meaningful service, and play a key part in delivering the warm, wellness-focused experience that sets Elysia apart.

Key Responsibilities Include

• Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
• Creating a welcoming environment that aligns with the retreat’s values of wellbeing and genuine care.
• Coaching and mentoring team members to grow their skills, confidence, and service delivery.
• Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
• Overseeing front office operations including bookings, reporting, and daily procedures.

Shift Details (subject To Change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available