Front Office Supervsior

Minor Hotels; Pokolbin; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Minor Hotels’ Elysia Wellness Retreat in the Hunter Valley is seeking a Front Office Supervisor on a full-time basis to support the Front Office Manager, oversee daily operations, and guide a high-performing team toward a warm, guest-focused experience.

You will mentor staff, manage bookings, reports, and front office procedures, and handle guest feedback with empathy while maintaining a calm, professional presence.

Qualifications

• Two+ years’ experience in a front office or guest-facing role, ideally with supervisory responsibilities.
• A natural leader with strong people skills and a supportive, team-first mindset.
• Exceptional written and verbal communication skills, complemented by a calm and professional presence.
• A guest-first approach and passion for delivering meaningful, personalised service.
• Experience with front office systems and knowledge of trust accounting processes.
• Flexibility to work a rotating roster, including weekends and public holidays.
• An interest in health, wellness, or spa environments is highly regarded.

Responsibilities

• Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
• Creating a welcoming environment that aligns with the retreat’s values of wellbeing and genuine care.
• Coaching and mentoring team members to grow their skills, confidence, and service delivery.
• Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
• Overseeing front office operations including bookings, reporting, and daily procedures.

Skills

Front office systems

Trust accounting

Supervisory experience

Guest-facing role

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Set in the heart of the Hunter Valley, Elysia Wellness Retreat offers guests a unique opportunity to unwind, reconnect, and experience true rejuvenation. As part of our commitment to exceptional service and a deeply nurturing guest journey, we’re seeking a passionate and guest-focused Front Office Supervisor to join our team on a full-time basis.

Step into a key leadership role at Elysia Wellness Retreat, where you’ll support the Front Office Manager in overseeing daily operations, guiding a high-performing team, and shaping a guest journey defined by care, calm, and professionalism. This is your opportunity to lead with purpose, inspire meaningful service, and play a key part in delivering the warm, wellness-focused experience that sets Elysia apart.

Key Responsibilities Include

• Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
• Creating a welcoming environment that aligns with the retreat’s values of wellbeing and genuine care.
• Coaching and mentoring team members to grow their skills, confidence, and service delivery.
• Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
• Overseeing front office operations including bookings, reporting, and daily procedures.

Shift Details (subject to change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Qualifications

To be successful you will require the following experience:

• 2+ years’ experience in a front office or guest-facing role, ideally with supervisory responsibilities.
• A natural leader with strong people skills and a supportive, team-first mindset.
• Exceptional written and verbal communication skills, complemented by a calm and professional presence.
• A guest-first approach and passion for delivering meaningful, personalised service.
• Experience with front office systems and knowledge of trust accounting processes.
• Flexibility to work a rotating roster, including weekends and public holidays.
• An interest in health, wellness, or spa environments is highly regarded.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.