Front Office Supervsior

Minor Hotels ANZ; Pokolbin; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Wellness Support

Job summary

Minor Hotels ANZ, set in the Hunter Valley at Elysia Wellness Retreat, is seeking a Front Office Supervisor for a full-time role. You will support the Front Office Manager, guide a small team, and ensure a warm, seamless guest journey from arrival to departure.

The role requires 2+ years in a front office or guest-facing position, supervisory experience, and strong communication. Experience with front office systems and trust accounting is highly regarded; weekend and public holiday rosters

Qualifications

• 2+ years in a front office or guest-facing role, ideally with supervisory responsibilities.
• Strong leadership and people skills with a team-first mindset.
• Excellent written and verbal communication with a calm, professional presence.

Responsibilities

• Assist in daily leadership of Front Office team to deliver warm, seamless guest service.
• Create a welcoming environment aligned with values of wellbeing and care.
• Coach and mentor team members to grow skills and confidence.
• Handle guest feedback with empathy, ensuring quick resolutions.
• Oversee front office operations including bookings, reporting, and daily procedures.

Skills

Leadership

Customer service

Communication

Team mentoring

Front office systems

Shift management

Tools

PMS software (Opera/Guestline)

Trust accounting knowledge

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Set in the heart of the Hunter Valley, Elysia Wellness Retreat offers guests a unique opportunity to unwind, reconnect, and experience true rejuvenation. As part of our commitment to exceptional service and a deeply nurturing guest journey, we’re seeking a passionate and guest-focused Front Office Supervisor to join our team on a full-time basis.

Step into a key leadership role at Elysia Wellness Retreat, where you’ll support the Front Office Manager in overseeing daily operations, guiding a high-performing team, and shaping a guest journey defined by care, calm, and professionalism. This is your opportunity to lead with purpose, inspire meaningful service, and play a key part in delivering the warm, wellness-focused experience that sets Elysia apart.

Key Responsibilities Include:

• Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
• Creating a welcoming environment that aligns with the retreat’s values of wellbeing and genuine care.
• Coaching and mentoring team members to grow their skills, confidence, and service delivery.
• Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
• Overseeing front office operations including bookings, reporting, and daily procedures.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within7:00am to 11:00pm

Qualifications

To be successful you will require the followingexperience:

• 2+ years’ experience in a front office or guest-facing role, ideally with supervisory responsibilities.
• A natural leader with strong people skills and a supportive, team-first mindset.
• Exceptional written and verbal communication skills, complemented by a calm and professional presence.
• A guest-first approach and passion for delivering meaningful, personalised service.
• Experience with front office systems and knowledge of trust accounting processes.
• Flexibility to work a rotating roster, including weekends and public holidays.
• An interest in health, wellness, or spa environments is highly regarded.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth:Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks:International accommodation discounts across our hotel brands.
• Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance:Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.