Wellbeing Coordinator: Client Care & Operations

Fbg Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Attractive leave entitlements

Access to EAP services

Career pathways across the APM Group

Job summary

FBG Group in Melbourne CBD is seeking a Wellbeing Coordinator to join our Client Operations team. You will coordinate wellbeing appointments, support client programs and provide operational support to our clinical team, acting as the first point of contact for clients with a warm, professional approach.

The role requires strong administration skills, attention to detail and the ability to build positive relationships with a broad range of stakeholders in a fast-paced environment.

Qualifications

• Minimum 3 years' experience in an administration or coordination role.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• Outstanding attention to detail.
• High emotional intelligence and strong relationship-building skills.
• Confidence communicating sensitive information in a professional and empathetic manner.
• Ability to remain calm in a high-volume environment.
• Proficient in Microsoft Office and scheduling systems.

Responsibilities

• Act as the first point of contact for clients and stakeholders.
• Manage a high-volume inbox and the 1300 wellbeing line.
• Coordinate new client referrals, onboarding and outreach activities.
• Schedule individual and group wellbeing appointments.
• Maintain accurate client records and reporting.
• Support project coordination and program delivery activities.
• Manage booking changes and clinician rescheduling requirements.
• Provide contract administration support and process additional sessions.
• Troubleshoot and escape service-related queries.
• Support continuous improvement initiatives across the team.

Skills

Customer service

Organisational skills

Communication skills

Microsoft Office

Scheduling systems

Relationship-building

Emotional intelligence

Tools

Microsoft Office

Booking/Scheduling systems

Job description

FBG Group in Melbourne CBD is seeking a Wellbeing Coordinator to join our Client Operations team. You will coordinate wellbeing appointments, support client programs and provide operational support to our clinical team, acting as the first point of contact for clients with a warm, professional approach.

The role requires strong administration skills, attention to detail and the ability to build positive relationships with a broad range of stakeholders in a fast-paced environment.