Wellbeing Coordinator

FBG; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Leave entitlements

EAP services

Career pathways

Kindness culture

Job summary

FBG in Melbourne CBD is seeking a highly organised Wellbeing Coordinator to join our Client Operations team. You will coordinate wellbeing appointments, support client programs and provide operational support to our clinical team, acting as the first point of contact for clients to ensure timely, compassionate support.

This fast-paced role requires strong administration skills, attention to detail and the ability to build positive relationships with a broad range of stakeholders.

Qualifications

• Minimum 3 years' experience in an administration or coordination role.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• High emotional intelligence and empathetic communication.

Responsibilities

• Act as the first point of contact for clients and stakeholders
• Manage a high-volume inbox and the 1300 wellbeing line
• Coordinate new client referrals, onboarding and outreach activities
• Schedule individual and group wellbeing appointments
• Maintain accurate client records and reporting
• Support project coordination and program delivery activities
• Manage booking changes and clinician rescheduling requirements
• Provide contract administration support and process additional sessions
• Troubleshoot and elevate service-related queries
• Support continuous improvement initiatives across the team

Skills

Administration

Coordination

Customer service

Microsoft Office

Booking systems

Education

3+ years experience in admin/coordination

Tools

Microsoft Office

Booking systems

Job description

• Site Address: Level 17, 300 La Trobe Street, MELBOURNE, VIC, 3000
• Job Function Group: Health
• Job Function: Administration
• Employment Type: Full Time

Job Description

Join Our Team

We're looking for a highly organised and customer-focused Wellbeing Coordinator to join our Melbourne CBD team.

Working as part of our Client Operations team, you'll coordinate wellbeing appointments, support client programs and provide operational support to our clinical team. As the first point of contact for many clients, you'll play an important role in ensuring individuals receive timely, professional and compassionate support.

This is a fast-paced and varied role that requires strong administration skills, attention to detail and the ability to build positive relationships with a broad range of stakeholders.

Key Responsibilities

• Act as the first point of contact for clients and stakeholders
• Manage a high-volume inbox and the 1300 wellbeing line
• Coordinate new client referrals, onboarding and outreach activities
• Schedule individual and group wellbeing appointments
• Maintain accurate client records and reporting
• Support project coordination and program delivery activities
• Manage booking changes and clinician rescheduling requirements
• Provide contract administration support and process additional sessions
• Troubleshoot and elevate service-related queries
• Support continuous improvement initiatives across the team

What We're Looking For

We're looking for someone who understands that exceptional service delivery comes from a combination of strong operational capability, outstanding customer care and genuine care for people.

You will be warm, approachable and solutions-focused, with the ability to build trust and communicate confidently in sensitive situations.

Skills & Experience

• Minimum 3 years' experience in an administration or coordination role
• Excellent customer service and communication skills
• Strong organisational skills and the ability to manage competing priorities
• Outstanding attention to detail
• High emotional intelligence and strong relationship-building skills
• Confidence communicating sensitive information in a professional and empathetic manner
• The ability to remain calm and effective in a high-volume environment
• Strong Microsoft Office skills and experience using booking or scheduling systems

Experience within healthcare, wellbeing, allied health or specialist practice administration will be highly regarded.

Why Join Us?

At FBG, you'll be part of a supportive and collaborative team making a meaningful impact on individual and organisational wellbeing.

We offer:

• Salary packaging
• Attractive leave entitlements
• Access to EAP services
• Career pathways across the APM Group
• A culture built on kindness, respect and collaboration

About Us

FBG specialises in employee and organisational wellbeing, partnering with clients to strengthen leadership capability, support organisational transformation and optimise performance.

As part of the APM Group, a global organisation with more than 9,000 employees across 11 countries, we're united by a shared purpose of enabling better lives.