OPERATIONS ADMIN AND RECEPTION AT BEINGWELL

Beingwell Space; Melbourne; On-site; AUD 34,000 - 48,000; Part time

Job summary

Beingwell is seeking an Operations Admin and Reception staff member to support eight Melbourne locations. You will manage front-desk duties, bookings and client communications while assisting the Practice Manager with day-to-day operations and workflow.

In addition, you will help with events, partnerships and marketing activities to grow Beingwell’s community and brand. The role emphasises maturity, reliability, and a proactive attitude, with responsibilities spanning client experience, practice

Qualifications

• Previous experience in reception, practice administration or a client-facing role.
• Exceptional communication skills and a genuine ability to build rapport with people.
• Interest in marketing, events, partnerships, and brand growth.

Responsibilities

• Deliver a warm, professional, and welcoming front-desk experience for clients, practitioners and visitors.
• Support daily operations across eight Melbourne locations and assist the Practice Manager.
• Coordinate marketing initiatives, events and community engagement activities.
• Take on proactive tasks to improve systems and client experience while maintaining accuracy and attention to detail.

Skills

Reception & front desk

Customer service

Administrative support

Event coordination

Marketing assistance

Tools

Practice management software

Job description

OPERATIONS ADMIN AND RECEPTION AT BEINGWELL

Wellness Operations, Administration Front Desk & Community Growth

Be part of something meaningful. Grow with us. Make a difference.

WHO WE ARE

Beingwell is an integrated health, happiness and wellbeing ecosystem with over 25 years of experience, spanning eight locations across Melbourne and a growing team of more than 145 professionals.

We are passionate about supporting health-conscious individuals and families through an extensive range of health, wellness and diagnostic services, all delivered to an exceptional standard in an inspiring, nurturing and community-focused environment.

As leaders and innovators in the wellness industry, we are committed to providing outstanding care, exceptional clinical outcomes and a truly holistic experience for our community.

We are continuing to grow, evolve and expand, and we're excited about what lies ahead!

Discover more about us and our growing community:

We also encourage you to explore our associated social media channels to discover more about our team, culture, services and exciting developments.

THE OPPORTUNITY

We are looking for a MATURE highly motivated, passionate and hands-on individual to join the Beingwell team and work closely with our founder and Practice Manager.

This is an exciting opportunity for someone who loves health and wellness, thrives in a fast-paced environment and wants to be part of something bigger than a traditional reception or administration role.

Working across our eight Melbourne locations, you will play an integral role in supporting daily operations, empowering our practitioners, strengthening our community connections and contributing to the continued growth of the Beingwell brand.

This is a varied and rewarding role for someone who enjoys wearing multiple hats. From delivering an exceptional front-desk experience and keeping operations running seamlessly to supporting marketing initiatives, coordinating events, building partnerships and helping bring new growth opportunities to life, no two days will be the same.

You will work closely with the founder and Practice Manager, gaining valuable exposure to business operations, brand development, strategic planning and the expansion of a growing wellness organisation.

We are looking for someone who doesn't simply want a job, but wants to contribute, take initiative and grow alongside the business.

A background in health, wellness or a related industry will be highly regarded as well as having years of life experience and maturity will be assetts.

YOUR ROLE & RESPONSIBILITIES

1. Reception & Client Experience

Deliver a warm, professional and welcoming experience for every client, practitioner and visitor.

Manage front-desk operations, incoming enquiries, phone calls, emails, bookings and appointment scheduling.

Build genuine rapport with clients and maintain exceptional communication and interpersonal skills.

Convert enquiries into bookings, support client reactivation and assist with appointment recalls and follow-ups.

Reinforce practitioner recommendations, treatment plans and client education in a professional and consistent manner.

Process payments and assist with third-party payees and external referrer communications as required.

2. Practice Operations & Administration

Support the Practice Manager in ensuring the smooth and efficient day-to-day running of the business across all eight locations.

Provide proactive, reliable support to practitioners, helping their schedules and daily workflows run seamlessly.

Coordinate administrative processes, documentation and workplace materials in accordance with relevant legal requirements and best-practice standards.

Identify opportunities to improve systems, processes and the overall client experience.

Coordinate workflow activities efficiently while maintaining a strong focus on service, accuracy and attention to detail.

3. Marketing, Events & Community Engagement

Assist with marketing initiatives that strengthen the Beingwell brand and grow our community.

Help plan, coordinate and execute events, workshops, campaigns and community engagement activities.

Support the development of relationships with external partners, referrers, collaborators and aligned wellness businesses.

Contribute creative ideas to increase brand awareness, engagement and client retention.

Help bring new initiatives and opportunities to life through proactive planning and execution.

4. Business Growth & Strategic Support

Work alongside the founder and Practice Manager to support business development and expansion initiatives.

Assist with planning, coordinating and implementing projects that support the growth of Beingwell.

Research and identify opportunities to expand our reach, strengthen partnerships and connect with new communities across Melbourne.

Take ownership of tasks, follow through on commitments and contribute ideas that help move the business forward.

WHO WE'RE LOOKING FOR

We are seeking someone who is organised, energetic, proactive and genuinely passionate about health, wellness and helping people thrive.

You will ideally bring:

Previous experience in reception, practice administration or a client-facing role.

Exceptional communication skills and a natural ability to build rapport with people from all walks of life.

A genuine passion for holistic health, wellness and healthy living.

Outstanding attention to detail and a hands-on approach to getting things done.

Strong organisational and time-management skills, with the ability to manage competing priorities.

A positive, solutions-focused attitude and the confidence to take initiative.

A collaborative mindset and a genuine desire to support practitioners, clients and colleagues.

An interest in marketing, events, partnerships, business development and brand growth.

The ability to work independently while contributing positively to a close-knit, collaborative team.

A willingness to learn, grow and embrace new challenges in a dynamic and evolving business.

Experience in the healthcare or wellness industry will be prioritised. Familiarity with practice management systems, client recalls, marketing or event coordination will also be highly regarded.

Most importantly, we want someone who genuinely embodies the Beingwell philosophy: passionate about people, committed to excellence and excited about creating a healthier, happier community.

OUR TEAM & CULTURE

At Beingwell, we believe the best outcomes happen when great people work together.

Our team brings together a diverse range of practitioners, disciplines and modalities, united by a shared commitment to collaborative, holistic care. We value connection, initiative, continuous improvement and a genuine desire to make a positive difference.

You’ll be joining a supportive, enthusiastic and ambitious team where your contribution matters and your ideas are welcomed.

WHY JOIN BEINGWELL?

Comprehensive training and support

Every new team member completes a structured two-to-three-week training program designed to build confidence, develop skills and set you up for success. You’ll receive ongoing guidance, regular feedback and opportunities for professional growth.

A vibrant, supportive team

Work alongside passionate professionals who care about what they do. We celebrate achievements, share ideas, hold regular team meetings and enjoy social outings together.

Forget the traditional corporate environment. We value balance, connection, collaboration and creating a workplace where people can thrive.

Access to wellness services

Experience the Beingwell difference firsthand, with access to selected services at free or discounted rates.

Work-life balance

We believe in practising what we preach. We encourage a healthy balance between work, personal wellbeing and life outside the clinic.

An opportunity to grow with the business

As Beingwell continues to expand, you’ll have the opportunity to broaden your skills, take on new responsibilities and contribute directly to the development of an exciting and evolving brand.

ROLE DETAILS

Hours: 20–25 hours per week.

Employment type: Casual, with the opportunity for part-time employment.

Availability: Flexibility to work one Saturday per month is essential.

Location: Across Beingwell's eight Melbourne locations.

READY TO JOIN US?

If you're passionate about health and wellness, love connecting with people and are excited by the opportunity to contribute to a growing business, we'd love to hear from you.

This role is ideal for someone who combines exceptional people skills with strong operational capabilities, a proactive mindset and a genuine enthusiasm for helping a wellness community flourish.