Head of Client Experience & Wellness Operations

Body and Mind Online; Maroochydore; Hybride; AUD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Calm premium app access

Gym discounts

Personal training discounts

Competitive salary

Growth opportunities

Collaborative team environment

Résumé du poste

Body & Mind Online is seeking an experienced Client Services Manager to lead our Client Support team. This full-time, hybrid role focuses on guiding daily operations, improving service delivery and maintaining high standards of client care.

You will oversee onboarding through ongoing support, coordinate practitioner communications and ensure a seamless client experience across channels, including calls, emails and portals. Based in Brisbane with our South Bank head office.

Qualifications

• Minimum 3 years in a client service role, including at least 1 year in a team leadership or supervisory position.
• Proven ability to lead, coach, motivate and develop a team.
• Experience managing high volumes of inbound and outbound calls in a fast-paced environment.
• Excellent communication skills with clients and team members.
• Strong organisational and time-management skills, with high attention to detail.

Responsabilités

• Lead, coach and support the Client Support team, setting priorities, coordinating daily workflows and ensuring calls, bookings and inbox coverage.
• Monitor KPIs, review call scripts and provide ongoing guidance and development to team members.
• Oversee the client journey from enquiry and onboarding through appointment coordination, ongoing support and program exit.

Connaissances

Team leadership

Client service

Communication

Organization/time management

Coaching and development

Process improvement

Description du poste

Body & Mind Online is seeking an experienced Client Services Manager to lead our Client Support team. This full-time, hybrid role focuses on guiding daily operations, improving service delivery and maintaining high standards of client care.

You will oversee onboarding through ongoing support, coordinate practitioner communications and ensure a seamless client experience across channels, including calls, emails and portals. Based in Brisbane with our South Bank head office.