Weekday Restaurant Supervisor – Guest Experience Leader

Collins Square Hospitality Group Pty Ltd; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Collins Square Hospitality Group Pty Ltd in Melbourne is seeking a Restaurant Supervisor to lead daily service from Monday to Friday, ensuring guests receive delightful, attentive and prompt experiences while upholding brand standards.

You will engage with guests by name, monitor service standards, manage reservations, and support the F&B Manager on projects. RSA certification and Australia work rights may be required.

Qualifications

• On-the-job, vocational and behavioural training regularly to enhance skills.
• On-the-job training in food and beverage operation.
• Food and beverage product knowledge training regularly.
• Application includes questions about RSA certificate and right to work in Australia.

Responsibilities

• Upholds performance standards and leads by example
• Shows consideration to all guests while mindful of their circumstances
• Acknowledges guests by name
• Commits to setting and achieving the highest levels of guest satisfaction
• Upholds the highest ethical and professional standards
• Presents facilities in the best way possible with high personal presentation standards
• Observes outlet rules and security requirements
• Monitors equipment and machinery
• Ensures key service standards in the outlet are adhered to
• Manages team member breaks in accordance with the applicable award
• Manage day to day reservations
• Assist in projects as required by the F&B Manager

Skills

Guest service excellence

Team leadership

Communication

RSA awareness

Job description

Collins Square Hospitality Group Pty Ltd in Melbourne is seeking a Restaurant Supervisor to lead daily service from Monday to Friday, ensuring guests receive delightful, attentive and prompt experiences while upholding brand standards.

You will engage with guests by name, monitor service standards, manage reservations, and support the F&B Manager on projects. RSA certification and Australia work rights may be required.