Restaurant Supervisor: Lead Busy FOH & Guest Experience

chachingmelbourne; Melbourne; Hybrid; AUD 75,000 - 80,000; Full time

Job summary

ChaChing Melbourne is seeking a Restaurant Supervisor for Melbourne CBD to lead the front-of-house team and ensure exceptional guest experiences. You will manage busy services, uphold service standards, and collaborate with the kitchen team and Restaurant Manager.

The role offers a full-time, on-site position with potential for professional growth within a growing Melbourne hospitality group. Applicants should have restaurant supervision experience and an RSAA certification.

Qualifications

• This role requires leadership of the front-of-house team during busy services.
• Strong communication and customer service standards are essential.
• Experience in restaurant operations and floor management is preferred.

Responsibilities

• Lead and support the FOH team during busy services.
• Run sections and assist with overall floor management.
• Maintain high standards of customer service and presentation.
• Handle guest feedback and resolve service issues professionally.
• Assist with opening and closing procedures.
• Support staff training and development.
• Work closely with the Restaurant Manager and kitchen team.
• Help maintain smooth, efficient and energetic service.
• Lead by example and create a positive team environment.

Skills

Leadership

Communication

Customer service

Education

RSAA certification

Job description

ChaChing Melbourne is seeking a Restaurant Supervisor for Melbourne CBD to lead the front-of-house team and ensure exceptional guest experiences. You will manage busy services, uphold service standards, and collaborate with the kitchen team and Restaurant Manager.

The role offers a full-time, on-site position with potential for professional growth within a growing Melbourne hospitality group. Applicants should have restaurant supervision experience and an RSAA certification.