Delightful Guest Experience Bartender

Collins Square Hospitality Group; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Collins Square Hospitality Group – Melbourne VIC is seeking team members for casual Food & Beverage service roles focused on delivering a delightful, attentive and prompt guest experience. Applicants should maintain high personal presentation and a professional demeanor to support guest satisfaction and profitability.

You will join a passionate team, participate in on-the-job training and contribute to maintaining service standards across busy periods, ensuring guests are well cared for with

Qualifications

• Honesty in all aspects of work.
• Passion for quality beverage experiences.
• Loyalty to the team and guest satisfaction.
• Safety of team members and guests prioritized.

Responsibilities

• Acknowledge and recognise the importance of all guest patronage
• Consider yourself a Food & Beverage Salesperson
• Show consideration to all guests whilst being mindful of their individual circumstances and requirements
• Follow the sequence of service or order of proceedings
• Commit to setting and achieving the highest levels of guest satisfaction
• Commit to upholding the highest ethical and professional standards
• Supply Food & Beverage orders prior to the ordered time
• Present facilities in the best way possible at all times, whilst committing to the highest standards of personal presentation so that you appear professional, attentive and confident
• Take responsibility and always act with a sense of urgency, providing prompt communication of guests requests to your Supervisor
• Review sequence of service for adjustments using initiative during downtimes

Skills

Guest service

Attention to detail

Presentation

Communication

Job description

Collins Square Hospitality Group – Melbourne VIC

To provide a delightful, attentive and prompt service experience to all guests, in order to maximise guest satisfaction and company's profitability, in an atmosphere of high team member morale. Casual positions also available.

Key responsibilities

Acknowledge and recognise the importance of all guest patronage

Consider yourself a Food & Beverage Salesperson

Show consideration to all guests whilst being mindful of their individual circumstances and requirements

Follow the sequence of service or order of proceedings

Commit to setting and achieving the highest levels of guest satisfaction

Commit to upholding the highest ethical and professional standards

Supply Food & Beverage orders prior to the ordered time

Present facilities in the best way possible at all times, whilst committing to the highest standards of personal presentation so that you appear professional, attentive and confident

Take responsibility and always act with a sense of urgency, providing prompt communication of guests requests to your Supervisor

Review sequence of service for adjustments using initiative during downtimes

About you

Honesty is essential in everything you do

Passionate about quality beverage experiences

Loyalty is recognised and valued

Safety of team members and guests is always a priority

Attend on-the-job, vocational and behavioural training regularly to enhance skills in own and related areas and to develop multifunctionality

Attend food and beverage product knowledge training regularly

Demonstrate positive attitude and consistent high levels of work standard

Show attention to detail and anticipate the needs of guests

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