Warranty & Service Coordinator — SAP & RDO Benefits

Trend Windows & Doors Pty Limited; Gold Coast City; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Rostered Day Off (RDO)

Birthday leave

Christmas leave

Product/service discounts

Flare benefits program

Refer a friend bonus

Employee Assistance Program

Job summary

A&L Windows & Doors is seeking a Service Coordinator to join our Stapylton team. The role involves coordinating warranty and service jobs, entering data in SAP, and liaising with homeowners, sales teams and technicians.

You will work Monday to Friday, 7:30am–4:00pm, using SAP daily alongside Excel, Outlook and Teams. This busy role supports service targets and timely invoicing while delivering excellent customer service.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to manage high-volume workload and multiple ongoing jobs.
• Experience using Microsoft Excel, Outlook and Teams.
• SAP experience would be highly regarded, as SAP is used daily.

Responsibilities

• Booking and coordinating ongoing warranty jobs after technician visits.
• Entering, updating and managing service/warranty jobs in SAP.
• Liaising with homeowners, sales, technicians and internal teams.
• Contacting customers to arrange appointments and provide updates.
• Managing service jobs to meet required timeframes.
• Responding to customer enquiries and troubleshooting service issues.
• Maintaining accurate service documentation and customer records.
• Using SAP daily, alongside Excel, Outlook and Teams to communicate results.
• Supporting completion of service jobs to achieve daily invoicing and targets.

Skills

Customer service

Time management

Multitasking

Data entry

Tools

SAP

Excel

Outlook

Teams

Job description

A&L Windows & Doors is seeking a Service Coordinator to join our Stapylton team. The role involves coordinating warranty and service jobs, entering data in SAP, and liaising with homeowners, sales teams and technicians.

You will work Monday to Friday, 7:30am–4:00pm, using SAP daily alongside Excel, Outlook and Teams. This busy role supports service targets and timely invoicing while delivering excellent customer service.