Customer Service Administrator

Trend Windows & Doors Pty Limited; Gold Coast City; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Rostered Day Off (RDO)

Birthday leave

Christmas leave

Product/service discounts

Flare benefits program

Refer a friend bonus

Employee Assistance Program

Job summary

A&L Windows & Doors is seeking a Service Coordinator to join our Stapylton team. The role involves coordinating warranty and service jobs, entering data in SAP, and liaising with homeowners, sales teams and technicians.

You will work Monday to Friday, 7:30am–4:00pm, using SAP daily alongside Excel, Outlook and Teams. This busy role supports service targets and timely invoicing while delivering excellent customer service.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to manage high-volume workload and multiple ongoing jobs.
• Experience using Microsoft Excel, Outlook and Teams.
• SAP experience would be highly regarded, as SAP is used daily.

Responsibilities

• Booking and coordinating ongoing warranty jobs after technician visits.
• Entering, updating and managing service/warranty jobs in SAP.
• Liaising with homeowners, sales, technicians and internal teams.
• Contacting customers to arrange appointments and provide updates.
• Managing service jobs to meet required timeframes.
• Responding to customer enquiries and troubleshooting service issues.
• Maintaining accurate service documentation and customer records.
• Using SAP daily, alongside Excel, Outlook and Teams to communicate results.
• Supporting completion of service jobs to achieve daily invoicing and targets.

Skills

Customer service

Time management

Multitasking

Data entry

Tools

SAP

Excel

Outlook

Teams

Job description

About our Organisation

A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years. We draw on a rich, proven history and an exciting focus on the future. With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the market.

About our Opportunity

Are you organised, customer-focused and comfortable coordinating multiple jobs in a busy service environment?

An opportunity has become available within our Service Department to join A&L Windows & Doors at our Stapylton site. You’ll play an important role in supporting our service team, coordinating ongoing warranty claims and ensuring service jobs are accurately entered, booked and progressed through to completion.

Working Monday to Friday, 7:30am – 4:00pm, your day will involve:

• Booking and coordinating ongoing warranty jobs following technician visits
• Entering, updating and managing service and warranty jobs in SAP, our core system used daily
• Liaising with homeowners, sales teams, technicians and internal departments to coordinate next steps
• Contacting customers to arrange appointments and provide updates on warranty claims
• Managing ongoing service jobs and ensuring actions are completed within required timeframes
• Responding to customer enquiries and troubleshooting service-related issues
• Maintaining accurate service documentation, spreadsheets and customer records
• Using SAP daily, alongside Excel, Outlook and Teams, to manage jobs, update information and communicate with customers and internal stakeholders
• Supporting the completion of service jobs to achieve daily invoicing and service targets.

About You

You’ll bring experience in customer service, administration, service coordination or sales support, along with strong organisational skills and the confidence to work across multiple priorities.

You’ll also bring:

• Strong customer service and communication skills
• Excellent attention to detail and data entry accuracy
• Confidence managing a high-volume workload and multiple ongoing jobs
• Experience using Microsoft Excel, Outlook and Teams
• Previous SAP experience would be highly regarded, as SAP is used daily in this role
• A proactive, solution-focused approach
• Strong time management and the ability to work collaboratively across teams.

About the Benefits

This is a great opportunity to join a collaborative service team where you’ll gain exposure to customers, sales, service technicians, factory teams and other areas of the business. You’ll have the opportunity to build your service coordination expertise while playing an important role in delivering a positive experience for our customers.

To support work-life balance, you'll receive one Rostered Day Off (RDO) each month, with the flexibility to choose the day that best suits your schedule. Combined with supportive leadership, long-term career opportunities, and a positive team culture, this role offers an excellent environment to grow and succeed.

• Additional paid day’s leave on your birthday, even if it falls on the weekend!
• Ability to schedule leave every year over the Christmas period.
• Generous discounts on our extensive range of products
• Flare benefits program - salary packaging, discounts and premium perks
• Refer a friend and get rewarded with $$$ through our Employee Referral Program
• Employee Assistance Program access

Eligible applications must have legal rights to work in Australia.