Warranty Manager

Magic Group; Perth; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Job summary

Magic Enterprises, a WA automotive group, is seeking a Warranty Manager to lead end-to-end warranty operations across multiple brands from Dianella. You will coordinate with internal teams, suppliers and customers to ensure timely resolutions and high service standards in a fast-paced environment.

The role emphasizes process improvements, cost monitoring, and mentoring junior staff, with a focus on delivering outstanding customer outcomes and maintaining brand compliance.

Qualifications

• Experience in warranty, service or technical roles.
• Strong administrative skills and high attention to detail.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Manage end-to-end warranty claims across multiple brands.
• Build strong relationships with suppliers and internal stakeholders.
• Monitor warranty costs and identify trends or improvement opportunities.
• Ensure compliance with brand and manufacturer requirements.
• Drive efficiencies and continuous improvement across warranty processes.
• Support and mentor team members.

Job description

Exciting New Opportunity | Growing Business | Multiple Brands

We’re expanding and with growth comes opportunity! Due to continued success and the addition of exciting new brands, we’re on the lookout for a dynamic Warranty Manager to join our team based in Dianella.

This is your chance to step into a pivotal role where you’ll take ownership of warranty operations, drive process improvements and deliver exceptional customer outcomes across a diverse and growing portfolio.

About the Role

As our Warranty Manager, you will lead and coordinate all aspects of the warranty function. You’ll work closely with internal teams, suppliers and customers to ensure efficient claim management, timely resolutions and high service standards.

Key Responsibilities

• Manage and oversee all warranty claims from end to end
• Build strong relationships with suppliers and internal stakeholders
• Monitor warranty costs and identify trends or improvement opportunities
• Ensure compliance with brand and manufacturer requirements
• Drive efficiencies and continuous improvement across processes
• Support and mentor team members

About You

We’re looking for someone who is organised, proactive and comfortable working in a fast-paced environment, with a natural ability to solve problems and a genuine focus on delivering great customer outcomes. You will bring experience from a warranty, service, or technical role, along with strong administrative skills and a high level of attention to detail.

You will be a confident communicator who enjoys building positive relationships with both internal teams and external stakeholders. With the ability to manage competing priorities and meet deadlines, you’ll stay calm under pressure and keep things moving efficiently. Experience working across multiple brands or product lines would be highly regarded, but most importantly, you’ll bring a positive attitude and a willingness to grow with the role.

Why Join Us?

• Competitive salary package with a rewarding bonus structure recognising your performance and achievements
• Company vehicle and a fuel allowance of $150 per month
• Be part of an expanding business with exciting new brands while playing a key role in shaping a growing department
• Supportive and collaborative team environment
• Opportunity to make an impact and grow your career

About us

Magic Enterprises is a proudly WA-owned family business comprising automotive dealerships across 3 prominent WA locations, soon to be 4. With a focus on quality workmanship and outstanding customer service, we have earned a reputation as a trusted partner in the automotive industry.

Our business is built on great people, strong leadership and a commitment to delivering exceptional customer experiences.

Magic Enterprises is a proudly WA-owned family business comprising automotive dealerships across 3 prominent WA locations, soon to be 4. With a focus on quality workmanship and outstanding customer service, we have earned a reputation as a trusted partner in the automotive industry.

Our business is built on great people, strong leadership and a commitment to delivering exceptional customer experiences.

Magic Enterprises is a proudly WA owned family business compromising automotive dealerships across 3 prominent WA locations. With a focus on quality workmanship and outstanding customer service, we have earned a reputation as a trusted partner in the automotive industry.

Dealerships within the group include Rockingham Nissan, Rockingham Mahindra, Perth INEOS, Perth Mahindra and the multi franchise Midwest Auto Group in Geraldton.

Magic Enterprises is a proudly WA owned family business compromising automotive dealerships across 3 prominent WA locations. With a focus on quality workmanship and outstanding customer service, we have earned a reputation as a trusted partner in the automotive industry.

Dealerships within the group include Rockingham Nissan, Rockingham Mahindra, Perth INEOS, Perth Mahandra and the multi franchise Midwest Auto Group in Geraldton.

Magic Enterprises is a proudly WA owned family business compromising automotive dealerships across 3 prominent WA locations. With a focus on quality workmanship and outstanding customer service, we have earned a reputation as a trusted partner in the automotive industry.

Dealerships within the group include Rockingham Nissan, Rockingham Mahindra, Perth INEOS, Perth Mahindra and the multi franchise Midwest Auto Group in Geraldton.

Please note only shortlisted candidates will be contacted.

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