Warranty Specialist

Chery; Sydney; On-site; AUD 85,000 - 105,000; Full time

Job summary

Chery is seeking a Warranty Specialist in Sydney to support warranty repairs and claims, ensuring compliance with policies and technical requirements. You will manage end-to-end warranty matters from claim review to investigation and resolution, liaising with dealers and customers to achieve timely outcomes.

The role requires at least 2 years of warranty/technical experience, strong MS Office skills, and a proactive problem-solving mindset.

Qualifications

• Minimum 2 years’ experience in warranty, service, parts, or technical roles.
• Technical knowledge or mechanical understanding.
• Strong organisational and workload management skills.
• Excellent written communication skills for professional email responses.
• Solid working knowledge of Microsoft Office, particularly Excel and Word.

Responsibilities

• Review and adjudicate dealer-submitted warranty claims to ensure compliance with policies and procedures.
• Return claims to dealers with corrections or additional information as required.
• Perform daily manual claim adjudication to maintain quality and compliance.
• Provide clear guidance to dealers on warranty policies and claim requirements.
• Assess PWAs submitted by nominated dealer groups, including diagnosis and repair hour requests.
• Investigate dealer enquiries regarding claim variations or denials with written responses.
• Coordinate the return of replaced components for inspection and analysis when required.

Skills

Warranty experience

Technical understanding

Organizational skills

Communication skills

Tools

Microsoft Office

Excel

Word

Job description

As a Warranty Specialist, you will play a key role in supporting the business by ensuring warranty repairs and claims comply with company policies, procedures, and technical requirements.

You will manage warranty matters end-to-end — from claim review and prior work approvals through to investigation and resolution — ensuring accuracy, compliance, and timely outcomes for both dealers and customers.

If you have experience in warranty, service, parts, or technical roles at a dealership or OEM level, this is an excellent opportunity to apply your expertise and further develop your career in a growing automotive brand.

The Opportunity

As a Warranty Specialist, you will play a key role in supporting the business by ensuring warranty repairs and claims comply with company policies, procedures, and technical requirements.

You will manage warranty matters end-to-end — from claim review and prior work approvals through to investigation and resolution — ensuring accuracy, compliance, and timely outcomes for both dealers and customers.

If you have experience in warranty, service, parts, or technical roles at a dealership or OEM level, this is an excellent opportunity to apply your expertise and further develop your career in a growing automotive brand.

Key Responsibilities

Warranty Claim Management

• Review and adjudicate dealer-submitted warranty claims to ensure compliance with warranty policies and procedures.

• Return claims to dealers where corrections or additional information are required.

• Perform daily manual claim adjudication to maintain claim quality and compliance.

• Ensure accurate and consistent claim decision-making aligned to policy guidelines.

Dealer Support & Guidance

• Provide clear guidance to dealers on warranty policies, procedures, and claim requirements.

• Support dealers with warranty and system-related enquiries via phone and written communication.

• Manage day-to-day dealer correspondence relating to claims and prior work approvals.

Prior Work Approvals (PWA)

• Assess and adjudicate PWAs submitted by nominated dealer groups, including diagnosis and repair hour requests.

• Ensure PWAs align with policy, technical standards, and cost controls.

Investigation & Compliance

• Investigate dealer enquiries relating to claim variations or denials, providing written responses and maintaining detailed history records.

• Coordinate the return of replaced components for technical inspection and analysis where required.

• Liaise with technical and regional service teams to support dealer compliance with warranty processes.

About You

You are detail-oriented, fair, and confident in applying policy consistently while maintaining positive dealer relationships. You bring:

• Minimum 2 years’ experience in warranty, service, parts, or technical roles (OEM or dealership).

• Technical knowledge or mechanical understanding (highly regarded).

• Strong organisational and workload management skills.

• Excellent written communication skills, especially for professional email responses.

• Solid working knowledge of Microsoft Office, particularly Excel and Word.

• A proactive, solutions-focused mindset.

Why Join Us

• Be part of a fast-growing automotive brand with strong future plans.

• Gain exposure to OEM-level warranty operations.

• Work in a supportive, collaborative aftersales team.

• Real opportunities for career growth and development.