Warranty Manager — Lead Claims & Process Improvement

Magic Group; Perth; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Job summary

Magic Enterprises, a WA automotive group, is seeking a Warranty Manager to lead end-to-end warranty operations across multiple brands from Dianella. You will coordinate with internal teams, suppliers and customers to ensure timely resolutions and high service standards in a fast-paced environment.

The role emphasizes process improvements, cost monitoring, and mentoring junior staff, with a focus on delivering outstanding customer outcomes and maintaining brand compliance.

Qualifications

• Experience in warranty, service or technical roles.
• Strong administrative skills and high attention to detail.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Manage end-to-end warranty claims across multiple brands.
• Build strong relationships with suppliers and internal stakeholders.
• Monitor warranty costs and identify trends or improvement opportunities.
• Ensure compliance with brand and manufacturer requirements.
• Drive efficiencies and continuous improvement across warranty processes.
• Support and mentor team members.

Job description

Magic Enterprises, a WA automotive group, is seeking a Warranty Manager to lead end-to-end warranty operations across multiple brands from Dianella. You will coordinate with internal teams, suppliers and customers to ensure timely resolutions and high service standards in a fast-paced environment.

The role emphasizes process improvements, cost monitoring, and mentoring junior staff, with a focus on delivering outstanding customer outcomes and maintaining brand compliance.