Warranty Administrator

Bapcor Limited; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

JAS Auto Electrical Parts, part of the Bapcor Group, is seeking a Warranty Administrator to join the Product Management team in Mount Waverley. You will manage warranty claims from submission to resolution, working with suppliers and branch teams to ensure accurate and timely processing.

Ideal candidates will have warranty administration or claims experience, strong organisation, and excellent communication skills, with proficiency in MS Office and ERP systems.

Qualifications

• What you will bring: experience in warranty administration or claims handling.
• Strong admin, organisational and communication skills.
• Ability to manage multiple tasks and deadlines with accuracy.
• Experience with ERP or business management systems and MS Office.

Responsibilities

• Process and assess warranty claims from submission to resolution.
• Collect and validate supporting documentation (invoices, product info).
• Track claims and liaise with suppliers for timely resolution.
• Serve as the main contact for branches and customers on warranty queries.
• Maintain claim records and prepare activity reports for management.
• Identify trends and support continuous improvement initiatives.

Skills

Warranty administration

Customer service

Organisational skills

Written and verbal communication

Multi-tasking

ERP experience

Microsoft Office

Tools

ERP software

Job description

Job Description

Company Description

JAS Auto Electrical Parts, part of the Bapcor Group, is seeking a highly organised and detail-oriented Warranty Administrator to join our Product Management team in Mount Waverley.

JAS Auto Electrical Parts is one of Australia's leading suppliers of auto electrical, air conditioning and engine management products, supporting workshops, auto electricians, fleet operators and trade customers nationwide. With more than 40 branches across the country and a reputation built on technical expertise, quality products and exceptional customer service, JAS plays a vital role in keeping Australia's vehicles and equipment operating at their best.

As part of the ASX-listed Bapcor Group, Australasia's leading provider of automotive aftermarket parts, accessories, equipment and services, JAS benefits from the strength, stability and career opportunities that come with being part of a business employing more than 5,500 people across Australia, New Zealand and Thailand.

Reporting to the Product Manager, this role offers the opportunity to become a key member of our Product Management team, managing warranty claims, building strong relationships with suppliers and internal stakeholders, and contributing to a positive customer experience.

If you enjoy problem-solving, have a strong eye for detail, and thrive in a collaborative environment where no two days are the same, we'd love to hear from you.

Job Description

Reporting to the Product Manager - JAS, you will be responsible for managing warranty claims from submission through to resolution. You'll work closely with suppliers, branch teams and internal stakeholders to ensure claims are processed accurately, efficiently and in line with company and supplier requirements.

This is a hands-on role that requires strong attention to detail, excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Process and assess warranty claims in accordance with company and supplier guidelines
• Collect and validate supporting documentation including invoices and product information
• Track claims and follow up with suppliers to ensure timely resolution
• Act as the key point of contact for branch teams and customers regarding warranty enquiries
• Maintain accurate claim records and supporting documentation
• Prepare warranty activity reports for management
• Liaise with internal teams and suppliers to resolve warranty-related issues
• Identify trends and recurring product issues and support continuous improvement initiatives
• Assist with maintaining warranty procedures and documentation

Qualifications

You are an organised administrator who enjoys delivering excellent customer service and working through complex processes with accuracy and attention to detail.

Ideally, you will have:

• Previous experience in warranty administration, claims administration, customer service or a similar role
• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• The ability to manage multiple tasks and deadlines
• Intermediate Microsoft Office skills
• Experience working with ERP or business management systems
• Automotive, auto electrical, spare parts or technical product knowledge will be highly regarded but is not essential

Additional Information

What's in it for You?

• Join a stable and growing ASX-listed organisation
• Work with industry-leading automotive brands and suppliers
• Supportive and collaborative team environment
• Career development opportunities within the broader Bapcor Group
• Convenient Mount Waverley location

About Bapcor

Bapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, services and solutions for the automotive aftermarket. Our business includes many well-known brands across Trade, Retail, Specialist Wholesale and Specialist Networks divisions.

At Bapcor, we are committed to creating a safe, inclusive and high-performing workplace where our people can thrive and contribute to our continued success.