Service Advisor / Aftersales [Perth]

Snowy River Caravans; Traralgon; On-site; AUD 60,000 - 70,000; Full time

Job summary

Snowy River Caravans is seeking a Service & Aftersales Advisor to oversee daily service centre operations, support technicians, and ensure high-quality service and profitability. The role focuses on efficient scheduling, parts inventory, and customer communication to deliver a positive service experience.

Ideal candidates will have at least 2 years in Caravan/Automotive or RVs, hold a valid driver's licence, and be proficient with MS Outlook, Word, and Excel.

Qualifications

• Min 2-year work experience in Caravan/ Automotive or Recreational Vehicles Industry preferred.
• Driver’s licence and towing caravans experience preferred.
• Computer skills with MS Outlook, Word and Excel.
• Organising, prioritising and meeting deadlines is your forte.

Responsibilities

• Oversee daily service centre operations, ensuring timely completion of jobs that meet quality standards
• Manage and schedule repair orders to optimize team and resource utilization
• Maintain appropriate inventory levels of parts to prevent delays in service
• Ensure strict compliance with safety regulations and industry standards throughout the repair process
• Effectively delegate tasks to optimize team output and efficiency
• Act as the primary point of contact for customers, ensuring satisfaction from initial inquiry to repair completion
• Manage customer inquiries and complaints professionally, providing timely resolutions
• Oversee communication with customers regarding repair status, costs, and estimated completion times
• Oversee final vehicle preparation for delivery, ensuring cleanliness and adherence to quality standards

Skills

Organising & prioritising

Driver's licence and towing caravans

Tools

MS Outlook

MS Word

MS Excel

Job description

• Established busy service team, take the reins!
• $60K-$70K full time permanent
• Exciting global manufacturer

At Snowy River Caravans, we pride ourselves on delivering ever better quality and prestigious products to our customers and seek to be a leader in the industry. As part of a global company, we are experiencing a substantial level of rapid growth as we embark on our journey to becoming a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in planning for future development.

The Service & Aftersales Advisor is responsible for overseeing the daily operations of the service center, ensuring high-quality service, pre-delivery, customer satisfaction, and profitability. This role involves supporting a team of technicians and managing resources, implementing processes that meet safety, industry, and quality standards. Key areas of focus include operational efficiency, customer satisfaction and quality control. The Service & Aftersales Advisor ensures that every customer’s interaction results in a positive experience, reinforcing the dealership’s reputation for excellence.

Key Responsibilities Include

• Oversee daily service centre operations, ensuring timely completion of jobs that meet quality standards
• Manage and schedule repair orders to optimize team and resource utilization
• Maintain appropriate inventory levels of parts to prevent delays in service
• Ensure strict compliance with safety regulations and industry standards throughout the repair process
• Effectively delegate tasks to optimize team output and efficiency
• Act as the primary point of contact for customers, ensuring satisfaction from initial inquiry to repair completion
• Manage customer inquiries and complaints professionally, providing timely resolutions
• Oversee communication with customers regarding repair status, costs, and estimated completion times
• Oversee final vehicle preparation for delivery, ensuring cleanliness and adherence to quality standards

The Successful Candidate Will Need To Demonstrate

• Min 2-year work experience in Caravan/ Automotive or Recreational Vehicles Industry preferred
• Driver’s licence and experience in towing caravans (towing preferred)
• Computer skills with good knowledge of MS Outlook, Word and Excel
• Organising, prioritising and meeting deadlines is your forte

Snowy River Caravans is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. We are committed to creating an inclusive work environment for all employees.

No agencies please, we have this one covered!