Assistant Workshop Controller - Westar Trucks Campbellfield

Westar Trucks; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Westar Trucks Campbellfield is seeking an Assistant Workshop Controller to support the daily operations of our busy truck dealership workshop, specialising in Isuzu, Western Star, MAN and Dennis Eagle. This role involves coordinating workshop activities, mentoring apprentices and assisting Service Advisors to keep repairs moving smoothly.

Working alongside the Workshop Controller and Parts team, you will help drive productivity, maintain quality control and contribute to a safe, customer-focused

Qualifications

• Strong technical knowledge of trucks, heavy vehicles or commercial vehicles.
• Excellent communication and interpersonal skills.
• The ability to build credibility and positively influence others.

Responsibilities

• Assist the Workshop Controller with daily workshop coordination and workflow.
• Guide and monitor technician productivity and repair progress.
• Support and encourage apprentice development and training opportunities.
• Ensure apprentices are paired with experienced technicians to maximise learning.
• Liaise with Service Advisors regarding job progress, repair timelines and customer expectations.
• Assist with Service Advising duties and customer communication when required.
• Work closely with Parts Interpreters to minimise downtime and keep repairs moving.
• Assist with workshop scheduling and job allocation.
• Support quality control processes and final vehicle inspections.
• Help identify and resolve workshop bottlenecks.
• Promote a positive, productive and safety-focused workshop culture.

Skills

Technical knowledge

Communication skills

Leadership potential

Organisational skills

Problem solving

Job description

Assistant Workshop Controller - Westar Trucks Campbellfield

Westar Trucks Campbellfield is seeking an Assistant Workshop Controller to support the daily operations of our busy truck dealership workshop specialising in Isuzu, Western Star, MAN and Dennis Eagle.

Workshop Controller, you'll play a key role in coordinating workflow, supporting technicians and apprentices, assisting with quality control, supporting Service Advising functions when required, and helping ensure customers receive an exceptional service experience.

This is not a management position, but it is a highly influential role suited to someone who enjoys mentoring others, building relationships, adapting to different priorities and helping the workshop operate at its best.

What's on Offer?

• Competitive base salary plus commission structure
• Opportunity to move off the tools while utilising your technical expertise
• Varied role supporting Workshop, Service and Parts departments
• Assist with Service Advising and customer communication when required
• Ongoing training and development opportunities
• Work with a leading truck dealership and experienced team
• Long-term career progression opportunities
• Stable, growing business with strong manufacturer partnerships
• Employee discounts on vehicles, servicing, and parts
• Bunnings PowerPass offering trade discounts
• Job security with a long-established, family-owned business
• Supportive leadership team and positive workplace culture

About the Role
Working alongside the Workshop Controller, Service Advisors and Parts team, you will help coordinate workshop activities and support the successful completion of repairs and maintenance work.

This is a genuinely varied position suited to someone who can adapt to changing priorities throughout the day. You may support workshop productivity and apprentice development one moment, then assist Service Advisors with customer updates, coordinate with Parts, or help manage workflow and quality control the next.

Key Responsibilities

• Assist the Workshop Controller with daily workshop coordination and workflow
• Guide and monitor technician productivity and repair progress
• Support and encourage apprentice development and training opportunities
• Ensure apprentices are paired with experienced technicians to maximise learning
• Liaise with Service Advisors regarding job progress, repair timelines and customer expectations
• Assist with Service Advising duties and customer communication when required
• Work closely with Parts Interpreters to minimise downtime and keep repairs moving
• Assist with workshop scheduling and job allocation
• Support quality control processes and final vehicle inspections
• Help identify and resolve workshop bottlenecks
• Promote a positive, productive and safety-focused workshop culture
• Provide technical support and guidance when required

About You
You may currently be working as a:

• Truck Foreman
• Leading Hand Technician
• Senior Heavy Vehicle Technician
• Service Advisor with strong technical capability
• Experienced Technician looking to transition off the tools

To succeed in this role, you'll have:

• Strong technical knowledge of trucks, heavy vehicles or commercial vehicles
• Excellent communication and interpersonal skills
• The ability to build credibility and positively influence others
• Strong organisational and problem-solving abilities
• A genuine interest in supporting apprentice and technician development
• The confidence to work across Parts, Service and Workshop departments
• High attention to quality, safety and customer satisfaction
• Current driver's licence

Why Join Patterson Cheney?
Join a 3-time Employer of the Year with approximately 1,000 valued team members. We are proud to be one of Australia's largest automotive businesses, with multiple brands, including Isuzu Trucks, MAN, Western Star, Iveco Daily, Dennis Eagle, and light auto brands such as Toyota, Mercedes-Benz and Isuzu UTE. We have served our customers since 1915, and our success has been built on a strong foundation of customer service.

We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.