Warranty Clerk

Autoleague; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Autoleague’s Essendon Fields Hub is seeking a highly organised Warranty Clerk to join our high-volume, multi-brand automotive operation. You will manage end-to-end warranty administration across brands such as XPENG, Isuzu UTE, MG, OMODA JAECOO and ZEEKR, ensuring claims are accurate, compliant and processed efficiently.

You will work closely with OEM partners and internal service teams, maintaining warranty records, coordinating parts returns, and driving timely claim outcomes.

Qualifications

• Warranty experience within an automotive dealership environment is highly desirable.
• Automotive service or dealership experience is encouraged.
• Strong attention to detail with a process-driven approach.
• Excellent organisational and time-management skills.
• Confident communicating with OEM representatives and internal stakeholders.
• Strong written and verbal communication skills.
• Good computer literacy and ability to learn new systems.
• Ability to work autonomously while contributing to a collaborative team.
• Positive attitude and willingness to learn and develop.

Responsibilities

• Processing warranty and goodwill claims accurately and within required timeframes.
• Ensuring claims meet OEM policies, procedures and guidelines.
• Liaising with OEM representatives regarding warranty claims and policy decisions.
• Maintaining warranty claim registers and supporting documentation.
• Coordinating storage, tracking and return of warranty parts per manufacturer requirements.
• Maintaining warranty repair orders and related service information.
• Monitoring outstanding claims and following up to ensure timely processing and payment.
• Collaborating with Service Managers and internal stakeholders on warranty matters.

Skills

Warranty experience

Automotive administration

Attention to detail

Time management

Communication

Written and verbal communication

Autonomy

Team collaboration

Job description

Autoleague’s Essendon Fields Hub is looking for an organised and motivated Warranty Clerk to join our high-volume, multi-brand automotive operation.

This is an exciting opportunity to work across a diverse portfolio of brands including XPENG, Isuzu UTE, MG, OMODA JAECOO and ZEEKR, supporting warranty operations across both established manufacturers and some of the automotive industry's emerging names.

At the heart of this role is working closely with our OEM partners, ensuring warranty claims are accurate, compliant and processed efficiently in line with individual manufacturer requirements.

Whether you are an experienced Warranty Clerk or have strong automotive administration experience and are looking to develop your career in warranty, we encourage you to apply.

The Role

Autoleague’s Essendon Fields Hub is looking for an organised and motivated Warranty Clerk to join our high-volume, multi-brand automotive operation.

This is an exciting opportunity to work across a diverse portfolio of brands including XPENG, Isuzu UTE, MG, OMODA JAECOO and ZEEKR, supporting warranty operations across both established manufacturers and some of the automotive industry's emerging names.

At the heart of this role is working closely with our OEM partners, ensuring warranty claims are accurate, compliant and processed efficiently in line with individual manufacturer requirements.

Whether you are an experienced Warranty Clerk or have strong automotive administration experience and are looking to develop your career in warranty, we encourage you to apply.

The Role

As our Warranty Clerk, you will be responsible for the end-to-end administration and coordination of warranty claims across multiple brands, including:

• Processing warranty and goodwill claims accurately and within required timeframes.
• Ensuring claims meet individual OEM policies, procedures and manufacturer guidelines.
• Liaising directly with OEM representatives regarding warranty claims, requirements and policy decisions.
• Building and maintaining strong relationships with manufacturer representatives and internal service teams.
• Maintaining accurate warranty claim registers, records and supporting documentation.
• Coordinating the storage, tracking and return of warranty parts in line with manufacturer requirements.
• Maintaining warranty repair orders, correspondence, service information and technical documentation.
• Monitoring outstanding claims and following up to support timely processing and payment.
• Liaising with Service Managers and other internal stakeholders regarding warranty matters and claim outcomes.
• Ensuring reporting, claims, returns, receipting and warranty processes are completed accurately and consistently.

About You

You will be highly organised, detail-focused and comfortable working across multiple brands, systems and manufacturer requirements.

Ideally, you will bring:

• Previous warranty experience within an automotive dealership environment, which is highly desirable.
• Automotive service, administration or dealership experience will also be highly regarded.
• Strong attention to detail and a process-driven approach.
• Excellent organisational and time-management skills.
• Confidence communicating with OEM representatives and internal stakeholders.
• Strong written and verbal communication skills.
• Good computer literacy and the ability to learn new systems and manufacturer platforms.
• The ability to work autonomously while contributing to a collaborative team environment.
• A positive attitude and willingness to learn and develop.

Don't have direct warranty experience? We still want to hear from you. If you have strong administrative skills, automotive industry exposure or experience within a busy service environment, we encourage you to apply.

What’s in it for You?

• Multi-brand exposure across XPENG, Isuzu UTE, MG, OMODA JAECOO and ZEEKR.
• Manufacturer-specific training and ongoing development.
• A diverse role within a busy, high-volume automotive environment.
• Supportive management and an experienced team.
• Competitive remuneration package.
• Career opportunities within the broader Autoleague group.

If you are organised, process-driven and ready to take ownership of warranty administration across a diverse automotive portfolio, we want to hear from you.

Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity and inclusion.

All shortlisted applicants will be required to undertake pre-employment checks, including police and medical checks.