Warranty Administrator

Eagers Automotive Limited; Wanneroo; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

On site parking

EV brand exposure

Training & development

Career growth within BYD & Eagers

Job summary

BYD Wangara, part of Eagers Automotive, is seeking a Warranty Administrator on a full-time basis. You will manage warranty claims, validate documents and liaise with service teams and manufacturers to ensure timely approvals and accurate processing.

You will work with multiple systems, maintain records and support continuous improvement while delivering exceptional customer outcomes in a fast-paced automotive environment.

Qualifications

• Previous administration experience, ideally in automotive, service, warranty or similar environment.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Comfort with using multiple systems and managing competing priorities.
• Strong communication and stakeholder engagement abilities.
• Proactive approach to problem-solving and process improvement.
• Team-focused yet capable of working independently when needed.

Responsibilities

• Process warranty claims accurately and within required timeframes.
• Review and validate repair orders, supporting documentation and claim submissions.
• Monitor warranty transactions and identify discrepancies or improvement opportunities.
• Liaise with internal departments and manufacturer representatives regarding warranty requirements and approvals.
• Maintain accurate records and ensure compliance with manufacturer policies.
• Reconcile warranty payments and assist with reporting activities.
• Support continuous improvement initiatives across administrative and operational processes.
• Contribute to a collaborative and high-performing team culture.

Skills

Admin experience

Attention to detail

Organisational skills

Multi-system proficiency

Stakeholder communication

Process improvement

Teamwork independence

Job description

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An exciting opportunity has become available for a Warranty Administrator to join our team at BYD Wangara on afull time basis. This role is ideal for a highly organised and detail-oriented administrator who enjoys working in a fast-paced environment where accuracy, collaboration and customer outcomes matter.As a key member of the operation, you will play an important role in ensuring warranty processes are managed efficiently, supporting dealership performance while contributing to the delivery of an exceptional customer experience.Working closely with service, technical and manufacturer stakeholders, you will gain valuable exposure to industry-leading systems, emerging electric vehicle technology and the operations of one of Australia's most progressive automotive brands.

Key Responsibilities

• Process warranty claims accurately and within required timeframes
• Review and validate repair orders, supporting documentation and claim submissions
• Monitor warranty transactions and identify discrepancies or opportunities for improvement
• Liaise with internal departments and manufacturer representatives regarding warranty requirements and approvals
• Maintain accurate records and ensure compliance with manufacturer policies and procedures
• Reconcile warranty payments and assist with reporting activities
• Support continuous improvement initiatives across administrative and operational processes
• Contribute to a collaborative and high-performing team culture

About You

To be successful in this role, you will demonstrate:

• Previous administration experience, ideally within automotive, service, warranty or a similar operational environment
• Strong attention to detail and a commitment to accuracy
• Excellent organisational and time management skills
• Confidence working with multiple systems and managing competing priorities
• Strong communication and stakeholder engagement skills
• A proactive approach to problem-solving and process improvement
• A team-focused mindset with the ability to work independently when required

What We Offer

• On site parking available
• Join a global brand at the forefront of EV innovation
• Exposure to industry-leading systems, processes and technology
• Ongoing training and professional development opportunities
• Career growth pathways within BYD and the broader Eagers Automotive network
• Supportive leadership and a collaborative team environment
• A stable, long-term opportunity with Australia's largest automotive retailer
• Employee benefits, discounts and recognition programs
• The opportunity to make a meaningful impact in a rapidly evolving automotive landscape