Warranty Administrator | Boettcher Motor Group

Eagers Automotive; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health discounts

EAP

Novated leasing

Car pricing

Job summary

Boettcher Motor Group in Ipswich is seeking a detail-focused Warranty Administrator to join our Aftersales team. You will ensure warranty claims are processed accurately across multiple brands and compliance is maintained with manufacturer requirements.

The role involves preparing and submitting claims, coordinating with technicians and manufacturers, and maintaining robust warranty records. Prior automotive warranty experience is preferred, with a proactive and team-oriented approach valued.

Qualifications

• Experience in automotive warranty administration or dealership administration.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Ability to prioritise workload across multiple brands and stakeholders.
• Strong communication and relationship-building skills.
• Sound computer skills and experience using dealership management systems.
• Proactive, professional and team-oriented approach.

Responsibilities

• Prepare, submit and monitor warranty claims across multiple manufacturers.
• Ensure warranty documentation is accurate and audit-ready.
• Liaise with technicians, service advisors and manufacturer reps.
• Reconcile warranty payments and investigate discrepancies.
• Maintain accurate warranty records and reporting.
• Assist with manufacturer warranty audits and compliance activities.
• Support service department with general admin duties as required.

Skills

Attention to detail

Organisational skills

Time management

Multi-brand coordination

Customer communication

Dealership systems

Tools

Dealership software

Job description

Warranty Administrator | Boettcher Motor Group

Boettcher Motor Group has been a trusted name in the Ipswich automotive industry for decades, representing some of the world's leading automotive brands including Volkswagen, Nissan, Mazda, Kia, BYD and Chery.
With a strong reputation for customer service and a commitment to excellence, we continue to grow while maintaining a supportive and team-focused culture. Our people are at the heart of our success, and we are passionate about providing a workplace where employees feel valued, supported and empowered to develop their careers.

Boettcher Motor Group has been a trusted name in the Ipswich automotive industry for decades, representing some of the world's leading automotive brands including Volkswagen, Nissan, Mazda, Kia, BYD and Chery.
With a strong reputation for customer service and a commitment to excellence, we continue to grow while maintaining a supportive and team-focused culture. Our people are at the heart of our success, and we are passionate about providing a workplace where employees feel valued, supported and empowered to develop their careers.

About the Role

We are seeking a highly organised and detail-focused Warranty Administrator to join our Aftersales team.
Supporting multiple franchises across the dealership, you will play a critical role in ensuring manufacturer warranty claims are processed accurately, efficiently and in line with brand requirements.
Key responsibilities include:

• Preparing, submitting and monitoring warranty claims across multiple manufacturers
• Ensuring all warranty documentation is completed accurately and meets audit requirements
• Liaising with technicians, service advisors and manufacturer representatives
• Reconciling warranty payments and investigating discrepancies
• Maintaining accurate warranty records and reporting
• Assisting with manufacturer warranty audits and compliance activities
• Supporting the service department with general administration duties as required
• Staying up to date with manufacturer warranty policies and procedures

About You

To be successful in this role, you will have:

• Previous experience in automotive warranty administration, dealership administration or a similar role
• Strong attention to detail and a high level of accuracy
• Excellent organisational and time management skills
• The ability to prioritise workload across multiple brands and stakeholders
• Strong communication and relationship-building skills
• Sound computer skills and experience using dealership management systems
• A proactive, professional and team-oriented approach

Experience working with Volkswagen, Nissan, Mazda, Kia, BYD or Chery warranty processes will be highly regarded, however training will be provided for the right candidate.

Why Join Boettcher Motor Group

At Boettcher Motor Group, you'll be joining a well-established dealership group with multiple franchise opportunities under one roof. You'll work alongside experienced automotive professionals in a collaborative environment where your contribution is recognised and valued.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.
• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
• Take advantage of special pricing when purchasing your next car, plus ongoing savings on servicing.

We are committed to investing in our people through ongoing training, manufacturer development programs and career progression opportunities. As part of the largest and most admired automotive network in Australia, you'll enjoy access to long-term career pathways across a broad range of automotive businesses and brands.