Automotive Warranty Claims Specialist

Eagers Automotive Limited; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Team member discounts

Ongoing training and development

Private health insurance

Job summary

Big Rock Toyota in Perth is seeking a full-time Warranty Administrator to efficiently process and manage automotive warranty claims. Reporting to the Service Manager, you will review documentation, liaise with service staff and manufacturers, and ensure compliance with policy timelines.

The role offers a Monday–Friday roster, opportunities for progression within a large automotive group, and access to training programs and staff benefits.

Qualifications

• Experience in automotive warranty administration.
• Prior dealership environment experience preferred.
• Ability to interpret warranty policies and procedures.
• Strong attention to detail and accuracy.
• Good communication across departments.
• Proficient with dealer management systems (Pentana/ERA) and Excel.

Responsibilities

• Process and submit warranty claims in line with manufacturer requirements.
• Review repair orders and supporting docs for claim accuracy.
• Monitor outstanding claims and resolve discrepancies.
• Reconcile warranty receivables and assist month-end reporting.
• Liaise with service advisors, technicians and manufacturers.
• Maintain accurate warranty records and documentation.
• Support administration team with ad hoc duties.
• Assist with warranty audits and claim reviews.

Skills

Warranty administration

Dealership experience

Attention to detail

Organisational skills

Time management

Communication skills

Education

Tools

Pentana

ERA system

MS Excel

Job description

Big Rock Toyota in Perth is seeking a full-time Warranty Administrator to efficiently process and manage automotive warranty claims. Reporting to the Service Manager, you will review documentation, liaise with service staff and manufacturers, and ensure compliance with policy timelines.

The role offers a Monday–Friday roster, opportunities for progression within a large automotive group, and access to training programs and staff benefits.