Warranty Administrator

Central Auto Group; Gosford; On-site; AUD 55,000 - 75,000; Full time

Job summary

Central Auto Group is seeking an Automotive Warranty Administrator in Gosford, NSW. The role focuses on maximising legitimate warranty recovery while ensuring strict compliance with manufacturer requirements and dealer policies.

You will interpret warranty guidelines, manage claims from submission to reconciliation, and monitor outstanding items. Strong Excel and DMS skills (Titan) are essential, with experience in Ford, Hyundai or Mitsubishi warranties highly regarded.

Qualifications

• Experience in automotive warranty administration within a franchised dealership.
• Strong understanding of manufacturer warranty policies and claim processing.
• Experience with Ford, Hyundai or Mitsubishi warranties preferred.
• Familiarity with warranty systems OWS, DealerView and Titan.
• Ability to interpret warranty guidelines, TSBs, FSAs and repair eligibility.
• Proven track record in preparing, submitting and reconciling warranty claims.

Responsibilities

• Prepare, submit, reconcile and follow up warranty claims.
• Review repair orders for completeness and compliance before submission.
• Monitor outstanding claims and minimise unrecovered revenue.
• Collaborate with Service Advisors, Technicians and Parts staff.
• Utilise DMS (Titan) and Excel for accurate reporting and audits.
• Ensure adherence to manufacturer requirements and warranty audits.

Skills

Warranty administration

Attention to detail

Analytical mindset

Time management

Communication skills

Tools

One Warranty Solution (OWS)

DealerView

Titan

Microsoft Excel

Job description

Our ideal candidate is a highly organised, analytical and detail-oriented Automotive Warranty Administrator with experience in a franchised motor vehicle dealership, preferably within the Ford dealer network.

The successful candidate will have a sound understanding of manufacturer warranty policies, claim processing, dealership operations and the importance of maximising legitimate warranty recovery while maintaining strict compliance with manufacturer requirements.

Key attributes and experience include:

Previous experience in automotive warranty administration, preferably with Ford, Hyundai or Mitsubishi.

Working knowledge of Ford warranty systems, including One Warranty Solution (OWS), DealerView and applicable warranty policies and procedures.

Ability to interpret manufacturer warranty guidelines, technical service bulletins (TSBs), Field Service Actions (FSAs) and repair eligibility requirements.

Experience preparing, submitting, reconciling and following up warranty claims, including rejected, amended and outstanding claims.

Strong understanding of warranty labour operations, repair times, causal parts, technician narratives and supporting documentation.

Ability to review repair orders for completeness, accuracy and compliance before warranty claim submission.

Familiarity with dealership management systems (DMS), preferably Titan, and strong Microsoft Excel skills.

Experience with manufacturer prior approvals, warranty audits, claim adjustments and debit prevention.

Ability to monitor outstanding warranty claims, identify process deficiencies and minimise unrecovered warranty revenue.

Strong communication skills and the ability to work collaboratively with Service Advisors, Technicians, Workshop Controllers, Parts personnel and management.

Excellent time management, attention to detail and the ability to manage competing priorities in a high-volume, multi-franchise dealership.

Beyond technical competency, we are seeking someone who demonstrates:

Personal accountability, integrity and ownership of outcomes.

A proactive approach to problem-solving and continuous improvement.

The confidence to question incomplete or non-compliant documentation.

A commitment to accuracy, efficiency and achieving measurable results.

The ability to develop effective working relationships and contribute positively to the broader Aftersales team.

The ideal candidate understands that effective warranty administration is not simply about submitting claims. It is about protecting dealership profitability, ensuring manufacturer compliance, reducing claim rejection rates and supporting a positive customer ownership experience.

Ford warranty experience would be highly regarded; however, candidates with strong warranty administration experience from other franchised automotive manufacturers are encouraged to apply.