Warranty & Aftersales Administration Coordinator

Power Equipment; Melbourne; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

Power Equipment in Melbourne, Australia seeks a hands-on Warranty & Aftersales Administration Coordinator to support daily warranty and aftersales operations. You will manage claims, documentation, and communications with customers, dealers, technicians and internal teams, ensuring timely processing and accurate records.

The role requires strong organisation, attention to detail and the ability to juggle multiple priorities while liaising with diverse stakeholders.

Qualifications

• Experience in administration, coordination or customer service.
• Experience in warranty, aftersales, automotive, marine, machinery or a similar industry is highly regarded.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to learn industry-specific systems, portals and databases.

Responsabilités

• Receive, review and process warranty claims in accordance with company policies and manufacturer requirements.
• Check warranty submissions for completeness, accuracy and supporting documentation.
• Follow up outstanding information required to process warranty claims.
• Maintain accurate and up-to-date warranty records and claim documentation.
• Liaise with dealers, customers, technicians and suppliers regarding warranty matters.
• Monitor the progress of warranty claims and follow up outstanding claims as required.
• Assist with warranty claim approvals, adjustments, credits and related administration.
• Identify recurring issues, discrepancies or trends and escalate to the National Engineering & Aftersales Manager.
• Ensure warranty documentation is appropriately filed and readily accessible.
• Assist with manufacturer warranty portals and systems as required.
• Provide administrative support for aftersales activities, including service, parts, technical and customer-related matters.
• Assist with coordinating communications between customers, dealers, service personnel and internal departments.
• Maintain accurate records relating to customer and aftersales enquiries.
• Assist with follow-up of outstanding service, warranty and technical matters.
• Prepare correspondence, documentation and other materials as required.
• Assist with the coordination and administration of service campaigns, product updates and other aftersales initiatives.

Connaissances

Administration

Customer service

Organisation

Time management

Communication

Stakeholder management

Formation

Business administration qualification

Outils

Warranty portals

Description du poste

Warranty & Aftersales Administration Coordinator

The Warranty & Aftersales Administration Coordinator provides administrative and operational support to the Warranty & Aftersales function, while also acting as a key support to the National Engineering & Aftersales Manager.

The position is responsible for ensuring warranty claims, service-related administration, customer and dealer enquiries, documentation and internal processes are managed accurately, efficiently and within required timeframes.

Working closely with the National Engineering & Aftersales Manager, the successful candidate will help maintain the day-to-day administration of the department, coordinate follow-ups and assist with reporting, correspondence and other tasks required to support the effective operation of the Warranty & Aftersales function.

This is a hands-on, onsite role suited to an organised and proactive administrator who is comfortable working across multiple priorities and communicating with a range of internal and external stakeholders.

Key Responsibilities

• Receive, review and process warranty claims in accordance with company policies and manufacturer requirements.
• Check warranty submissions for completeness, accuracy and supporting documentation.
• Follow up outstanding information required to process warranty claims.
• Maintain accurate and up-to-date warranty records and claim documentation.
• Liaise with dealers, customers, technicians and suppliers regarding warranty matters.
• Monitor the progress of warranty claims and follow up outstanding claims as required.
• Assist with warranty claim approvals, adjustments, credits and related administration.
• Identify recurring issues, discrepancies or trends and escalatethese to the National Engineering & Aftersales Manager.
• Ensure warranty documentation is appropriately filed and readily accessible.
• Assist with manufacturer warranty portals and systems as required.
• Provide administrative support for aftersales activities, including service, parts, technical and customer-related matters.
• Assist with coordinating communications between customers, dealers, service personnel and internal departments.
• Maintain accurate records relating to customer and aftersales enquiries.
• Assist with follow-up of outstanding service, warranty and technical matters.
• Prepare correspondence, documentation and other materials as required.
• Assist with the coordination and administration of service campaigns, product updates and other aftersales initiatives.

Support to National Engineering & Aftersales Manager

• Provide day-to-day administrative assistance to the National Engineering & Aftersales Manager.
• Assist with managing the Manager's workload, including follow-ups, correspondence, documentation and scheduling.
• Prepare reports, spreadsheets, presentations and other management information as required.
• Maintain departmental records, registers and filing systems.
• Assist with monitoring key departmental actions, deadlines and outstanding matters.
• Take meeting notes and assist with follow-up actions where required.
• Help coordinate meetings, travel, training, dealer communications and other departmental activities.
• Assist with special projects and process improvement initiatives.
• Act as a reliable point of administrative support for the Manager and wider Warranty & Aftersales team.

Skills & Experience

• Previous experience in administration, coordination or customer service.
• Experience in warranty, aftersales, automotive, marine, machinery, technical or a similar industry will be highly regarded.
• Strong organisational and time-management skills.
• High level of attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Confidence communicating with customers, dealers, suppliers and internal stakeholders.
• Ability to learn and work with industry-specific systems, portals and databases.
• Ability to work independently while also being a strong team member.
• Professional, approachable and solutions-focused manner.

Personal Attributes

We are looking for someone who is:

• Organised – able to manage competing priorities and keep information and tasks under control.
• Proactive – doesn't wait to be asked and follows matters through to completion.
• Detail-oriented – understands the importance of accurate warranty documentation and administration.
• Reliable – provides consistent support to the Manager and wider team.
• Communicative – comfortable speaking with a broad range of people and keeping stakeholders informed.
• Practical – able to identify issues and find sensible solutions.
• Adaptable – comfortable with changing priorities and a varied workload.
• Professional – represents the company positively when dealing with customers, dealers and suppliers.

Qualifications

Relevant qualifications in business administration, customer service or a related discipline will be viewed favourably but are not essential where the candidate can demonstrate relevant experience and capability.