Franchise Automotive Warranty Specialist

Central Auto Group; Gosford; On-site; AUD 55,000 - 75,000; Full time

Job summary

Central Auto Group is seeking an Automotive Warranty Administrator in Gosford, NSW. The role focuses on maximising legitimate warranty recovery while ensuring strict compliance with manufacturer requirements and dealer policies.

You will interpret warranty guidelines, manage claims from submission to reconciliation, and monitor outstanding items. Strong Excel and DMS skills (Titan) are essential, with experience in Ford, Hyundai or Mitsubishi warranties highly regarded.

Qualifications

• Experience in automotive warranty administration within a franchised dealership.
• Strong understanding of manufacturer warranty policies and claim processing.
• Experience with Ford, Hyundai or Mitsubishi warranties preferred.
• Familiarity with warranty systems OWS, DealerView and Titan.
• Ability to interpret warranty guidelines, TSBs, FSAs and repair eligibility.
• Proven track record in preparing, submitting and reconciling warranty claims.

Responsibilities

• Prepare, submit, reconcile and follow up warranty claims.
• Review repair orders for completeness and compliance before submission.
• Monitor outstanding claims and minimise unrecovered revenue.
• Collaborate with Service Advisors, Technicians and Parts staff.
• Utilise DMS (Titan) and Excel for accurate reporting and audits.
• Ensure adherence to manufacturer requirements and warranty audits.

Skills

Warranty administration

Attention to detail

Analytical mindset

Time management

Communication skills

Tools

One Warranty Solution (OWS)

DealerView

Titan

Microsoft Excel

Job description

Central Auto Group is seeking an Automotive Warranty Administrator in Gosford, NSW. The role focuses on maximising legitimate warranty recovery while ensuring strict compliance with manufacturer requirements and dealer policies.

You will interpret warranty guidelines, manage claims from submission to reconciliation, and monitor outstanding items. Strong Excel and DMS skills (Titan) are essential, with experience in Ford, Hyundai or Mitsubishi warranties highly regarded.