Warm-Lead Leasing Coordinator

Greystar Australia; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career growth

No cold calling

Impactful work

Great culture

Growth opportunities

Job summary

Greystar Australia is seeking a proactive, people-focused contact to engage with prospective residents in Melbourne. You will guide conversations, understand housing needs, and showcase the Greystar lifestyle to help clients choose a home.

As the first point of contact, you’ll build strong relationships, coordinate tours, and collaborate with onsite Leasing Professionals to create a smooth rental journey from enquiry to handover.

Qualifications

• Experience in a customer-facing role.
• Strong verbal and written communication.
• Ability to build rapport and ask great questions.
• Organised with good administration skills.

Responsibilities

• Responding to enquiries from prospective residents via phone, email and digital channels.
• Getting to know prospective residents and understanding their lifestyle, preferences, timing and housing needs.
• Matching prospects with the most suitable Greystar community and bringing our lifestyle offering to life.
• Booking apartment tours and connecting prospects with onsite Leasing Professionals.
• Creating a seamless experience from the first enquiry through to the site tour handover.
• Maintaining accurate records within our CRM and property management systems.
• Working closely with onsite leasing teams to support portfolio leasing performance.
• Contributing ideas to improve the customer journey and leasing experience.

Skills

Customer service

Communication

CRM

Multitasking

Job description

Greystar Australia is seeking a proactive, people-focused contact to engage with prospective residents in Melbourne. You will guide conversations, understand housing needs, and showcase the Greystar lifestyle to help clients choose a home.

As the first point of contact, you’ll build strong relationships, coordinate tours, and collaborate with onsite Leasing Professionals to create a smooth rental journey from enquiry to handover.