Leasing Coordinator

Greystar (International); Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Greystar is seeking a friendly Leasing Coordinator based in Melbourne. You will be the first point of contact for prospective residents across Build-to-Rent communities, guiding them from enquiry to site visit.

Work with onsite Leasing Professionals, coordinate tours, and maintain CRM records to drive leasing outcomes. A background in customer service, hospitality, or retail helps you excel in this role.

Qualifications

• Experience in customer-focused roles.
• Strong communication skills, both verbal and written.
• Interest in real estate or property is advantageous but not essential.

Responsibilities

• Respond to inbound enquiries from prospective residents via phone, email, and digital channels with a professional first impression.
• Understand lifestyle preferences, budget, timing, and requirements to match prospects with Greystar communities.
• Present suitable Greystar properties and articulate features and lifestyle benefits clearly.
• Book and coordinate site tours with onsite Leasing Professionals for informed handovers.
• Maintain accurate records of enquiries in CRM and contribute to leasing insights and performance tracking.
• Collaborate with onsite teams, marketing, and operations to ensure a consistent customer experience.

Skills

Customer service

Verbal communication

Written communication

CRM experience

Tools

CRM software

Job description

Be a part of a team that's building more than just homes, we are building communities!

At Greystar, our teams are at the heart of creating exceptional living experiences. From first enquiry through to move-in, every interaction matters - and this role is a key part of that journey.

About the role:

Be the first voice our future residents hear, and the reason they choose Greystar.

Based in our Melbourne Head Office, the Leasing Coordinator role is all about connection. You'll be the first point of contact for prospective residents across our premium Build-to-Rent communities, guiding them from initial enquiry to their first site visit.

Through engaging conversations, you'll get to know each individual's needs, lifestyle, and preferences, then match them with the right community. You'll create a seamless, personalised experience that builds confidence and excitement from the very first interaction.

Working closely with our onsite Leasing Professionals, you'll pass on qualified prospects for tours and play a key role in driving leasing success across the portfolio.

If you're a natural communicator who thrives on speaking with people and is looking to break into (or grow within) the real estate industry, this is your opportunity to get your foot in the door with a global leader.

What you'll be doing:

• Respond to inbound enquiries (phone, email, digital channels) from prospective residents, delivering a professional and engaging first impression.
• Have meaningful conversations to understand lifestyle preferences, budget, timing, and requirements to match prospects with the right community.
• Present suitable Greystar properties, clearly articulating the unique features, benefits, and lifestyle offerings of each community.
• Book and coordinate site tours with onsite Leasing Professionals, ensuring a smooth and informed handover.
• Maintain accurate records of enquiries and interactions within CRM/property systems, contributing to leasing insights and performance tracking.
• Work closely with our onsite teams, marketing, and operations to ensure alignment and a consistent customer experience.

About you:

You're a confident and dynamic communicator who enjoys engaging with people and building rapport quickly. You are naturally curious, a great listener, and motivated by helping others find the right solution.

You may come from customer service, hospitality, retail, or sales; what matters most is your ability to connect, communicate, and deliver a high-quality experience.

To be successful, you'll need:

• Previous experience in a customer-focused role
• Strong verbal and written communication skills
• Interest in real estate or property (experience is advantageous, but not essential)

About Greystar:

Greystar is a global leader in property management, development, and investment services. With offices throughout USA, Europe, South America and Asia Pacific, Greystar operates over $315 billion of real estate across 250 markets globally and more than $78 billion of assets under management within their institutional investments' platform.

Greystar is rapidly expanding their footprint into the Australian market with the launch of their first Build To Rent (BTR) development in Melbourne and another 2 to open in the coming months. With a strong pipeline of future property releases, including an Industrial portfolio and more recently expanded into the student accommodation sector with the acquisition of 7 student living buildings, this is amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds, identities, and abilities.

If this role excites you but you don't meet every listed requirement, we still encourage you to apply - we are interested in potential as well as experience!