Leasing Coordinator

Greystar Australia; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career growth

No cold calling

Impactful work

Great culture

Growth opportunities

Job summary

Greystar Australia is seeking a proactive, people-focused contact to engage with prospective residents in Melbourne. You will guide conversations, understand housing needs, and showcase the Greystar lifestyle to help clients choose a home.

As the first point of contact, you’ll build strong relationships, coordinate tours, and collaborate with onsite Leasing Professionals to create a smooth rental journey from enquiry to handover.

Qualifications

• Experience in a customer-facing role.
• Strong verbal and written communication.
• Ability to build rapport and ask great questions.
• Organised with good administration skills.

Responsibilities

• Responding to enquiries from prospective residents via phone, email and digital channels.
• Getting to know prospective residents and understanding their lifestyle, preferences, timing and housing needs.
• Matching prospects with the most suitable Greystar community and bringing our lifestyle offering to life.
• Booking apartment tours and connecting prospects with onsite Leasing Professionals.
• Creating a seamless experience from the first enquiry through to the site tour handover.
• Maintaining accurate records within our CRM and property management systems.
• Working closely with onsite leasing teams to support portfolio leasing performance.
• Contributing ideas to improve the customer journey and leasing experience.

Skills

Customer service

Communication

CRM

Multitasking

Job description

Love talking to people? Great at building rapport? Looking to break into property with a global industry leader? We should talk.

This isn't about hard selling. It's about helping people find a place they'll love calling home. Every enquiry you receive comes from someone already interested in living in a Greystar community. Your role is to connect with them, understand what matters most, and help them take the next step in their rental journey.

As the first point of contact, you'll create memorable first impressions and play a key role in shaping the customer journey from the very first conversation. Every interaction is an opportunity to build excitement, showcase the lifestyle that makes Greystar different, and help future residents take the next step towards a home they'll love.

If you're naturally curious, enjoy building connections, and love delivering exceptional customer experiences, you'll thrive in this fast-paced and rewarding role.

What's in it for you?

• Start your Greystar journey – Learn, develop and build your career with a global property leader.
• No cold calling – Every enquiry is warm, allowing you to focus on meaningful conversations with interested customers.
• Make an impact – Play a key role in delivering exceptional customer experiences across our communities.
• Great people, great culture – Work alongside ambitious, collaborative people who celebrate success together.
• Grow with us – As Greystar expands across Australia, so do the opportunities for your career.

What you'll be doing

Responding to enquiries from prospective residents via phone, email and digital channels.

Getting to know prospective residents and understanding their lifestyle, preferences, timing and housing needs.

Matching prospects with the most suitable Greystar community and bringing our unique lifestyle offering to life.

Booking apartment tours and connecting prospects with our onsite Leasing Professionals.

Creating a seamless experience from the very first enquiry through to the handover for a site tour.

Maintaining accurate records within our CRM and property management systems.

Working closely with our onsite leasing teams to support portfolio leasing performance.

Contributing ideas and insights that help improve the customer journey and leasing experience.

About you

You're someone who genuinely enjoys talking to people. You build rapport quickly, ask great questions and know how to make others feel comfortable. You bring positive energy, stay organised and enjoy being part of a team working towards shared goals. You're naturally curious, proactive and love the satisfaction of helping people find the right solution. Maybe you've worked in customer service, hotels, sales, hospitality, travel, aviation, retail or fitness. Whatever your background, if you're great with people and interested in building a career in property, we'd love to hear from you. Previous real estate experience isn't essential. We're looking for attitude, potential and a willingness to learn.

You'll need

Experience in a customer-facing role.

Strong verbal and written communication skills.

Confidence building relationships and managing conversations over the phone.

Excellent organisational and administration skills.

An interest in property or real estate (experience is advantageous but not essential).

About Greystar:

Greystar is a global leader in property management, development, and investment services. With offices throughout USA, Europe, South America and Asia Pacific, Greystar operates over $315 billion of real estate across 250 markets globally and more than $78 billion of assets under management within their institutional investments platform.

Greystar is rapidly expanding their footprint into the Australian market. With a strong pipeline of future property releases, this is amazing opportunity to join the journey of what is set to become a major market player in Australia. Be part of our story!

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds, identities, and abilities. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If this role excites you but you don’t meet every listed requirement, we still encourage you to apply – we are interested in potential as well as experience!