Resident Services Coordinator

Greystar (International); South Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

A growing property management company is seeking a Resident Services Coordinator in South Australia. The role involves managing resident interactions and ensuring smooth operations at a student accommodation facility. Candidates should have strong customer service skills and enjoy community engagement. This is a 12-month fixed-term contract with a salary range of A$80,000.00 – A$100,000.00.

Qualifications

• 1–2 years in customer-facing roles like hospitality or real estate.
• Exceptional communication and organisational skills required.
• Must have Australian work rights and driver's license.

Responsibilities

• Deliver professional service to residents and visitors.
• Manage resident enquiries and package deliveries.
• Assist with planning and running community events.

Skills

Customer service

Organisational skills

Communication

Teamwork

Microsoft Office proficiency

Tools

CRM systems

Job description

Join to apply for the Resident Services Coordinator role at Greystar (International)

Are you a confident, customer service driven professional who loves being the friendly face of a community? As our Resident Services Coordinator, you'll be the first point of contact for residents, guests, and visitors, keeping operations running smoothly and creating memorable everyday moments.

This role is commencing as a 12‑month fixed‑term contract working at our newly acquired student accommodation Accolade on Gray. This is an exciting opportunity to join the team and be a part of shaping the Greystar culture, best practices and overall resident experience.

Key Responsibilities

• Deliver warm, professional service to residents and visitors in person, over the phone, and online
• Manage resident enquiries, package deliveries, guest bookings, and move‑in logistics
• Keep front‑of‑house areas spotless, safe, and welcoming
• Assist with planning, promoting and running of community events and resident engagement initiatives
• Handle daily admin, communications, and CRM updates efficiently
• Assist with leasing enquiries and ensure resident satisfaction
• Share local tips and insights to enhance the resident experience

Qualifications

• Experience in customer‑facing roles such as hospitality, real estate or similar
• 1–2 years of customer‑facing experience in hospitality, accommodation, or real estate
• Exceptional communication and organisational skills
• A cheerful, can‑do attitude, somebody who enjoys working in a team environment but can work independently when needed
• Confidence using Microsoft Office and CRM systems
• A passion for service and connection in a fast‑paced environment
• Comfortable with occasional physical tasks and confident in safe manual handling practices
• Current driver’s licence and ability to complete police and Working With Children checks
• Must have Australian work rights

About Greystar

Greystar is rapidly expanding its footprint into the Australian market with the launch of our first three Build‑To‑Rent (BTR) developments in Melbourne and acquisition of seven student accommodation buildings, building our Accolade brand into the APAC market. With a strong pipeline of future property releases, including an industrial portfolio and rapid growth anticipated across the APAC region, this is an amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.

Apply Now

Feel like you might not meet every criterion but you would be a great fit for our team? We will never know if you don’t apply!

To find out more about us and working at Greystar, click here: https://www.greystar.com/

Location: Adelaide, South Australia

Salary: A$80,000.00 – A$100,000.00