Leasing & Guest Experience Associate

Greystar Australia Pty, Ltd.; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Greystar is seeking a Leasing Coordinator to join our Melbourne Head Office. You will be the first point of contact for prospective residents across our Build-to-Rent communities, guiding them from initial enquiry to site tours.

You’ll match individual needs with the right community, delivering a personalised experience. Working with onsite Leasing Professionals, marketing, and operations, you will book tours, manage enquiries in our CRM, and help drive leasing success across the portfolio with

Qualifications

• Previous experience in a customer-focused role.
• Strong verbal and written communication skills.
• Interest in real estate or property (advantageous).

Responsibilities

• Respond to inbound enquiries (phone, email, digital channels) from prospective residents.
• Understand lifestyle preferences, budget, timing, and requirements to match prospects with the right community.
• Present suitable Greystar properties, articulating features and benefits.
• Book and coordinate site tours with onsite Leasing Professionals.
• Maintain accurate records of enquiries and interactions within CRM/property systems.
• Collaborate with onsite teams, marketing, and operations to ensure a consistent customer experience.

Skills

Verbal communication

Written communication

Customer service experience

Interpersonal skills

Tools

CRM

Job description

Greystar is seeking a Leasing Coordinator to join our Melbourne Head Office. You will be the first point of contact for prospective residents across our Build-to-Rent communities, guiding them from initial enquiry to site tours.

You’ll match individual needs with the right community, delivering a personalised experience. Working with onsite Leasing Professionals, marketing, and operations, you will book tours, manage enquiries in our CRM, and help drive leasing success across the portfolio with