Warehouse & Factory

Your Crew; Victoria; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Extra Leave: 5th week of annual leave

Well-being days

Volunteer day annually

Career growth opportunities

Parental leave 12 weeks

Mental health accreditation

Flexibility: Flex Ready/Friendly

Job summary

Metcash is Australia’s leading wholesale distributor. We’re seeking a Store Operations Manager to lead a busy wholesale branch, uphold DIFOT, and deliver outstanding service. You’ll coach frontline teams and ensure safe, efficient operations.

Reporting to the Branch Manager, you’ll drive operational, sales and financial targets, build a high‑performing culture, and identify opportunities for continuous improvement in a fast‑paced, people‑focused environment.

Qualifications

• Proven experience leading operational teams
• Strong people leadership, coaching, and performance management skills
• Experience managing budgets, operational performance, and productivity
• Knowledge of warehouse, inventory, or supply chain operations
• Excellent stakeholder management and relationship-building skills
• Commitment to workplace safety and continuous improvement

Responsibilities

• Lead day-to-day branch operations, ensuring exceptional service and DIFOT (Delivered In Full, On Time) performance
• Drive operational, sales, and financial targets while identifying opportunities to improve branch performance
• Coach, mentor, and develop supervisors and team members to build a high-performing, engaged workforce
• Champion a strong safety culture, ensuring compliance with WHS, Food Safety, HACCP, and environmental requirements
• Build and maintain strong relationships with customers, suppliers, and operational partners to deliver outstanding service
• Identify and implement continuous improvement initiatives to enhance productivity, efficiency, and customer outcomes

Job description

Store Operations Manager

Ready to take the lead in a fast‑paced, people‑focused operation?

At Metcash, we're passionate about supporting independent retailers and helping local communities thrive. As our next Store Operations Manager, you'll lead a busy wholesale branch, driving operational excellence, delivering outstanding customer service, and building a safe, high‑performing team culture.

• Core shifts run Monday to Friday, 6:45 AM – 4:30 PM
• One Saturday shift every four weeks, with time in lieu provided the following week

Reporting to the Branch Manager, you'll play a key role in ensuring products are delivered in full and on time, leading frontline teams, and identifying opportunities to improve performance, productivity, and customer outcomes. If you're a hands‑on leader who enjoys developing people, solving problems, and making a real impact, we'd love to hear from you.

In this Role

• Lead day‑to‑day branch operations, ensuring exceptional service and DIFOT (Delivered In Full, On Time) performance
• Drive operational, sales, and financial targets while identifying opportunities to improve branch performance
• Coach, mentor, and develop supervisors and team members to build a high‑performing, engaged workforce
• Champion a strong safety culture, ensuring compliance with WHS, Food Safety, HACCP, and environmental requirements
• Build and maintain strong relationships with customers, suppliers, and operational partners to deliver outstanding service
• Identify and implement continuous improvement initiatives to enhance productivity, efficiency, and customer outcomes

You're Likely a Match If

• Proven experience leading operational teams
• Strong people leadership, coaching, and performance management skills
• Experience managing budgets, operational performance, and productivity
• Knowledge of warehouse, inventory, or supply chain operations
• Excellent stakeholder management and relationship‑building skills
• Commitment to workplace safety and continuous improvement

What’s On Offer

We’re proud to offer a workplace that supports your well‑being, growth, and belonging:

• Extra Leave: Enjoy a 5th week of annual leave, 2 well‑being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY26) and a proud spot in the ASX Top 125.

We believe in the power of independent, family‑owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.