Store Operations Manager

Metcash; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

5th week of annual leave

2 well-being days

1 volunteer day annually

Career growth opportunities

12 weeks parental leave

Mental Health accreditation

Flex Ready

Family Friendly Workplace

Job summary

Metcash is looking for a Store Operations Manager to lead a busy wholesale branch, drive operational excellence, deliver outstanding customer service and build a high-performing team culture.

You will report to the Branch Manager and focus on ensuring products are delivered in full and on time while driving performance, productivity and customer outcomes. Hands-on leadership and problem-solving are essential for success.

Qualifications

• Experience leading operational teams and frontline supervisors.
• Strong people leadership, coaching and performance management.
• Experience managing budgets, operational performance and productivity.
• Knowledge of warehouse, inventory, or supply chain operations.
• Excellent stakeholder management and relationship-building skills.

Responsibilities

• Lead day-to-day branch operations and ensure DIFOT performance.
• Drive operational, sales and financial targets for the branch.
• Coach and develop supervisors and team members to a high-performance culture.
• Champion safety culture and ensure WHS, Food Safety and HACCP compliance.
• Build strong relationships with customers, suppliers and partners.
• Identify and implement continuous improvement to boost productivity and outcomes.

Skills

Operational leadership

People leadership

Budget management

Warehouse knowledge

Stakeholder management

Safety culture

Job description

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

Ready to take the lead in a fast-paced, people-focused operation?

At Metcash, we're passionate about supporting independent retailers and helping local communities thrive. As our next Store Operations Manager, you'll lead a busy wholesale branch, driving operational excellence, delivering outstanding customer service, and building a safe, high-performing team culture.

Working Hours

• Core shifts run Monday to Friday, 6:45 AM – 4:30 PM
• One Saturday shift every four weeks, with time in lieu provided the following week

Reporting to the Branch Manager, you'll play a key role in ensuring products are delivered in full and on time, leading frontline teams, and identifying opportunities to improve performance, productivity, and customer outcomes. If you're a hands‑on leader who enjoys developing people, solving problems, and making a real impact, we'd love to hear from you.

In this Role

• Lead day‑to‑day branch operations, ensuring exceptional service and DIFOT (Delivered In Full, On Time) performance
• Drive operational, sales, and financial targets while identifying opportunities to improve branch performance
• Coach, mentor, and develop supervisors and team members to build a high‑performing, engaged workforce
• Champion a strong safety culture, ensuring compliance with WHS, Food Safety, HACCP, and environmental requirements
• Build and maintain strong relationships with customers, suppliers, and operational partners to deliver outstanding service
• Identify and implement continuous improvement initiatives to enhance productivity, efficiency, and customer outcomes

You’re Likely a Match If

• Proven experience leading operational teams
• Strong people leadership, coaching, and performance management skills
• Experience managing budgets, operational performance, and productivity
• Knowledge of warehouse, inventory, or supply chain operations
• Excellent stakeholder management and relationship-building skills
• Commitment to workplace safety and continuous improvement

What’s on offer

We’re proud to offer a workplace that supports your well‑being, growth, and belonging:

• Extra Leave: Enjoy a 5th week of annual leave, 2 well‑being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY26) and a proud spot in the ASX Top 125.

We believe in the power of independent, family‑owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy & dignity are always respected.