Warehouse & Despatch Supervisor

Tom Stoddart; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Stoddart is seeking a Warehouse and Despatch Supervisor to ensure timely delivery from the Victorian site, coordinate packaging and stock storage, and build strong relationships with external partners. You will work with internal teams to balance competing demands and perform basic warehousing tasks daily.

The role requires ERP and MS Office proficiency, solid communication, and knowledge of workplace legislation, with opportunities for further warehousing certification and career progression.

Qualifications

• Intermediate computer skills including ERP software and Microsoft Office.
• Strong verbal and written communication abilities.
• Basic knowledge of workplace legislation.
• Proven ability to conduct investigations and negotiate effectively.

Responsibilities

• Receive and action general inquiries, requests for quotes, time estimates, and freight preferences by phone and email.
• Resolve issues related to missing, late, or damaged freight with internal and external stakeholders.
• Check and sign off freight invoices against spreadsheets and rate cards.
• Consolidate orders according to delivery location and generate shipping documents.
• Manage staff allocation and monitor performance for continuous improvement.
• Undertake basic warehousing tasks on a daily basis.

Skills

ERP

MS Office

Verbal/Written comms

Workplace legislation

Investigations

Negotiation

Contingency planning

Data transfer accuracy

Education

Warehousing/Logistics certification

Job description

Established in 1959, Stoddart has been synonymous with stainless steel, steel and aluminium metal fabrication for over 60years. We operate out of a state-of the-art facility in the southern suburbs of Brisbane, with an additional network of sales offices and warehouses in Sydney, Melbourne and Perth. Throughout its evolution, Stoddart has proudly continued to remain a 100% Australian-owned family business.

As the Warehouse and Despatch Supervisor you will be responsible for ensuring the timely delivery of all goods to and from the Victorian site to customers and other Stoddart sites, as well as the appropriate packaging and storage of stock. The role requires building strong relationships with our external partners in the supply chain and working collaboratively with internal stakeholders with competing demands. Working in a small team, this role requires the willingness to undertake basic warehousing tasks on a daily basis.

More specifically your duties will include the following:

Receive and action general enquiries, requests for quotes, time estimates and preferred freight company by phone and email

Assist with an array of problem-solving issues of missing, late and damaged freight with internal/external stakeholders

Check and sign off freight invoices against spreadsheets and rate cards

Assess items for delivery including size, weight, special delivery requirements and a/c clearance (cash sales or past grace)

Consolidate orders according to delivery location

Generate consignment notes, address labels, shipping dockets and make shipment entries

Undertake basic staff administration (e.g. approve leave)

Manage the allocation of tasks

Manage staff performance with a view to continuous improvement

In determining suitability for the role, the following criteria are considered essential:

Intermediate level of computer skills in computer software incl. Enterprise Resource Planning (ERP) software and Microsoft Office (Word, Excel, Outlook, Teams)

Ability to demonstrate enhanced verbal and written communication skills

Basic knowledge of relevant workplace legislation

Skilled at undertaking investigations

Skilled at negotiation

Skilled at contingency planning in relation to deliveries

Skilled at negotiating difficult conversations

Skilled in the accurate transfer of critical data

The following criteria are considered desirable:

Formal training/certification in warehousing and/or logistics