Warehouse and Logistics Coordinator | Dandenong VIC

Living Unlimited Pty Ltd; Greater Dandenong; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Living Unlimited is seeking a Warehouse and Logistics Coordinator for our Dandenong distribution centre. You will book last-mile deliveries, coordinate order movements to customer homes, and serve as the main contact for customers, retail stores and carriers.

Based at the warehouse, you will work closely with the Warehouse Manager to ensure deliveries run on time and everyone stays informed. The role is Monday–Friday with a 7:00am–3:30pm schedule and a competitive salary.

Qualifications

• Experience in transport, logistics, distribution or delivery scheduling.
• Experience dealing directly with customers by phone.
• Strong administration skills and good attention to detail.
• Able to manage a diary and prioritise while the phone is busy.
• Good problem solving and sound judgement.
• Confident using CRM, warehouse and scheduling systems, and competent in Excel.
• Furniture or bulky goods experience, and experience with third-party carriers and last-mile delivery, is an advantage.

Responsibilities

• Book all last-mile deliveries directly with customers and manage the delivery diary, confirmations, reminders, reschedules and cancellations.
• Answer incoming calls to the distribution centre and make outgoing calls to customers for confirmations, delivery times, changes and follow-up.
• Check delivery readiness before booking, special requirements, access restrictions, and that the order is released and approved for delivery.
• Allocate delivery jobs to the right carrier according to capability, service area and vehicle capacity, and sort out day-to-day scheduling problems.
• Monitor deliveries against agreed carrier service standards and follow up outstanding proof of delivery.
• Coordinate customer returns, exchanges and reverse logistics bookings.
• Act as the distribution centre's contact for retail stores on stock, delivery timing and order status.
• Investigate failed deliveries and carrier incidents, and escalation issues that can't be resolved at Coordinator level.

Skills

Logistics experience

Customer service

Administration

Diary management

Problem solving

CRM systems

Excel proficiency

Tools

CRM systems

Excel

Scheduling software

Job description

Warehouse and Logistics Coordinator | Dandenong VIC

Warehouse and Logistics Coordinator | Dandenong, Victoria

Warehouse administration / Logistics support role

Living Unlimited currently based in Sydney, Melbourne and Brisbane

Competitive salary | Monday–Friday | Relationship-led culture

The Warehouse and Logistics Coordinator books customer deliveries and coordinates the movement of orders from the distribution centre to the customer's home. We're looking for someone reliable and organised to take on this role at our Dandenong distribution centre, a key point of contact for our customers, retail stores and carriers.

Who we are Living Unlimited is the home of our premium furniture brands — Lounge Life and Lavita Outdoor. We're one of Australia's fastest-growing furniture retailers, built on a simple belief: that buying furniture should feel exciting, personal and enjoyable, not transactional.

We've grown from a strong online foundation into flagship showrooms across Sydney, Melbourne and Brisbane, and we're just getting started. Our culture is warm, collaborative and genuinely outcome-driven. We celebrate each other's wins and hold ourselves to a high standard because we actually care about the result.

The role Based at the warehouse centre, the Warehouse and Logistics Coordinator is the point of contact for customers, retail stores and carriers, and works closely with the Warehouse Manager to make sure deliveries run on time and everyone is kept informed.

What you'll do

• Book all last-mile deliveries directly with customers and manage the delivery diary, confirmations, reminders, reschedules and cancellations
• Answer incoming calls to the distribution centre and make outgoing calls to customers for confirmations, delivery times, changes and follow-up
• Check delivery readiness before booking, special requirements, access restrictions, and that the order is released and approved for delivery
• Allocate delivery jobs to the right carrier according to capability, service area and vehicle capacity, and sort out day-to-day scheduling problems
• Monitor deliveries against agreed carrier service standards and follow up outstanding proof of delivery
• Coordinate customer returns, exchanges and reverse logistics bookings
• Act as the distribution centre's contact for retail stores on stock, delivery timing and order status
• Investigate failed deliveries and carrier incidents, and escalation issues that can't be resolved at Coordinator level

Who you are

• Experience in transport, logistics, distribution or delivery scheduling
• Experience dealing directly with customers by phone, including difficult calls
• Strong administration skills and good attention to detail
• Able to manage a diary and prioritise while the phone is busy
• Good problem solving and sound judgement
• Confident using CRM, warehouse and scheduling systems, and competent in Excel
• Furniture or bulky goods experience, and experience with third-party carriers and last-mile delivery, is an advantage

What's in it for you

• Monday to Friday, 7:00am–3:30pm working hours
• Competitive salary
• Full-time, permanent position
• A team that works closely together and keeps each other informed