Warehouse 2IC

Harvey Norman Ltd; Liverpool City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous staff discounts

Career progression support

Rewards for good performance

Flexible work environment

Job summary

Harvey Norman Liverpool Warehouse Team is seeking a dedicated 2IC with a strong focus on customer service and warehouse operations. The role involves coaching staff, coordinating dispatch and receipt of orders, and liaising with customers to ensure excellent service.

Flexibility to work weekends and late shifts, plus a valid forklift license (preferred), will support success in this fast-paced retail logistics environment with strong career progression opportunities.

Qualifications

• Customer service focus with ability to liaise with customers.
• Coaching and guiding staff to maintain service standards.
• Strong communication and teamwork abilities.
• Organised, with good time management and attention to detail.
• Experience in warehouse operations and order handling.

Responsibilities

• Oversee dispatching and receiving of orders and loadings.
• Coach and motivate warehouse staff to deliver great service.
• Liaise with customers to resolve inquiries and ensure satisfaction.
• Ensure efficient distribution of goods and timely loading of trucks.
• Adhere to WH&S policies and drive continuous improvement.

Skills

Customer service

Team leadership

Communication

Time management

Warehouse operations

Forklift license

Drivers license

Job description

Job no: 577168
Work type: Full Time
Location: Liverpool
Categories: Warehouse

• Full Time 38 hours a week Position which includes weekend work
• Driver's Licence preferred
• Guaranteed base earnings
• Opportunity to work with an Australian retail icon
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman LiverpoolWarehouse Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have a good understanding of the dispatching and receiving of orders, coaching staff and liaising with customers providing exceptional customer service.

To be successful you must:

• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Excellent communication skills in both verbal and written
• To be highly organised and possess great time management skills
• Experience in warehouse management
• Have the ability to warehouse operations, assist coaching, lead and motivated an enthusiastic team
• Must be motivated and have a great eye for detail
• Experience checking delivery sheets
• Effective, timely and accurate distribution of goods in and out of our warehouse, including loading of trucks
• A strong commitment to WH&S policies and procedures
• Enthusiasm and willingness to learn with a "can do" attitude
• Ability to prioritise workload and meet deadlines
• Flexibility across retail trading hours including weekends, public holidays and late night trades
• Current Forklift, Drivers and Pickers License (preferred)

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 09 Oct 2026 AUS Eastern Daylight Time