Warehouse 2IC

Harvey Norman; City Of Mandurah; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Generous staff discounts

Career progression support

Positive work environment

Flexible work environment

Job summary

Harvey Norman in Mandurah is seeking a customer-service focused 2IC to support the warehouse team in delivering Great Service, Always! to customers. You will be involved in dispatching and receiving orders, coaching staff, and liaising with customers to ensure a high standard of service.

As a 2IC, you will support the warehouse operations, lead a motivated team, and contribute to our continued growth as a trusted national brand. Flexibility across retail trading hours is required.

Qualifications

• Excellent communication skills, both verbal and written.
• Organised and able to manage multiple tasks.
• Experience in warehouse management and dispatch/receiving.
• Ability to coach, lead and motivate a team.
• Attention to detail and accuracy in work.
• Experience checking delivery sheets and distribution of goods.

Responsibilities

• Oversee dispatch and receiving of orders and coordinate stock movements.
• Coach and lead warehouse staff to deliver Great Service, Always!
• Liaise with customers to provide exceptional service and resolve issues.
• Ensure safe and efficient loading/unloading and accurate distribution of goods.

Skills

Customer service

Leadership

Teamwork

Time management

Job description

Job no: 577151
Work type: Full Time
Location: Mandurah
Categories: Warehouse

• Full TimePosition
• Guaranteed base earnings
• Opportunity to work with an Australian retail icon
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman MandurahWarehouse Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have a good understanding of the dispatching and receiving of orders, coaching staff and liaising with customers providing exceptional customer service.

To be successful you must:

• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Excellent communication skills in both verbal and written
• To be highly organised and possess great time management skills
• Experience in warehouse management
• Have the ability to warehouse operations, assist coaching, lead and motivated an enthusiastic team
• Must be motivated and have a great eye for detail
• Experience checking delivery sheets
• Effective, timely and accurate distribution of goods in and out of our warehouse, including loading of trucks
• A strong commitment to WH&S policies and procedures
• Enthusiasm and willingness to learn with a "can do" attitude
• Ability to prioritise workload and meet deadlines
• Flexibility across retail trading hours including weekends, public holidays and late night trades
• Current Forklift, Drivers and Pickers License (preferred or essential)

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 14 Oct 2026 W. Australia Standard Time