Waitlist Officer - Health Services Partnerships

St Vincent's Health Australia; Melbourne; On-site; AUD 61,000 - 67,000; Part time

Benefits offered by this job

Salary packaging

Fitzroy location

Job summary

St Vincent’s Health Australia is seeking a Waitlist Officer - Health Services Partnerships in Melbourne. The role focuses on managing elective surgery waiting lists from a clerical perspective, coordinating with Surgical Liaison Nurses to ensure patients are prepared for procedures, and coordinating referrals from external providers.

The position involves processing forms, maintaining PAS records, contacting patients to schedule admissions, and arranging pre-admission and related clinics.

Qualifications

• Experience in administration in a healthcare role.
• Experience with patient administration systems.
• Familiar with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Receive and process waiting list forms from clinics and sites as per policy.
• Update Waiting List Screen in PAS and maintain accuracy.
• Contact patients and schedule admissions and related pre-admission appointments.

Skills

Healthcare administration

Patient administration systems

MS Office (Outlook/Word/Excel)

Organisational skills

Team collaboration

Medical terminology

Tools

Microsoft Office

Job description

Job Description:

Waitlist Officer - Health Services Partnerships

Fixed Term Part Time, 3 days per week until 30th June 2027

• Excellent benefits including salary packaging
• Fitzroy location
• Work for one of Australia’s leading hospital groups

About the Role

The Waiting List Officer is accountable for the management of patients on the Elective Surgery Waiting List from a clerical perspective within the guidelines of the Department of Health Elective Surgery Access Policy. They provide efficient administrative support within the team and work closely with the Surgical Liaison Nurses to ensure patients are safely prepared for their elective procedure. The waitlist officer health services partnerships will play a key role in the coordination of the planned procedure referred from an external health service provider.

Duties:

• Receive and process waiting list forms from specialist clinics, private rooms, other areas of St Vincent’s and Health Service Partnership sites within stipulated time frame as per DHHS Elective Surgery Access Policy
• Accurately create, record and update the Waiting List Screen on Patient Administration System (PAS) as required
• Contact patients and schedule admission for procedures
• Schedule any appointments, that may include pre admission clinic, anaesthetic clinic, perioperative medicine unit (PMU) clinic and any associated investigations as requested by the SLN or unit

Classification for this position will range between HS1 – HS17 ($60,780.72 - $67,194.40 per annum, pro rata) with an over award of $4.47 per hour.

Your Contribution

• Relevant experience in administration in a healthcare role
• Experience with patient administration systems
• Working knowledge of Microsoft office including Outlook, Word and Excel
• Current National criminal history check, or willing to obtain
• Strong organisational and time management skills
• Ability to work collaboratively in a multidisciplinary environment
• Familiarity with medical terminology and hospital workflows

What we Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged.
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About Planned Surgery

The Planned Surgery Management Team (PSMT) coordinates the care of those patients that are on the St Vincent’s Hospital planned surgery and endoscopy waiting list in accordance with the Department of Health and Human Services (DHHS) Planned Surgery Access Policy. They are responsible for the case management and coordination of care for patients from when they go on the surgical and endoscopy waitlist until they are scheduled and have their procedure.

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

At St Vincent’s we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

View Reconciliation Action Plan

View Code of Conduct