Waiting List Officer | Reliever Position

St Vincent's Health Australia; Melbourne; On-site; AUD 61,000 - 67,000; Full time

Benefits offered by this job

Salary Packaging – Increase your take

Wellbeing initiatives, with regular

Confidential, solutions-focused

A healthy work/life balance encouraged

In the heart of Fitzroy, CBD at our

Discounts and Promotions always

Regular opportunities for professional

Culture of continuous improvement

Job summary

St Vincent’s Health Australia in Melbourne is seeking a Waiting List Officer to manage the Elective Surgery Waiting List from a clerical perspective and support surgical teams. You will ensure patients are prepared for their elective procedures and coordinate with S LN staff.

Key duties include processing forms, updating the PAS Waiting List Screen, contacting patients to schedule admissions, and arranging pre-admission and related clinics.

Qualifications

• Relevant experience in administration in a healthcare role.
• Experience with patient administration systems.
• Working knowledge of Microsoft Office including Outlook, Word, MS Teams, SharePoint and Excel.
• Current National criminal history check, or willing to obtain.

Responsibilities

• Receive and process waiting list forms from specialist clinics, private rooms and other areas within the DHHS policy timeframes.
• Accurately create, record and update the Waiting List Screen on PAS as required.
• Contact patients and schedule admission for procedures.
• Schedule pre-admission and related clinics and investigations as requested by the SLN or unit.

Skills

Waiting List Management

Healthcare administration

Microsoft Office

Job description

Job Description:

• Excellent benefits including salary packaging
• Fitzroy location
• Fixed Term, Full Time, (MONDAY - FRIDAY until June, 2027)

About the Role

The Waiting List Officer is accountable for the management of patients on the Elective Surgery Waiting List from a clerical perspective within the guidelines of the Department of Health Elective Surgery Access Policy. They provide efficient administrative support within the team and work closely with the Surgical Liaison Nurses to ensure patients are safely prepared for their elective procedure.

• Receive and process waiting list forms from specialist clinics, private rooms and other areas of St Vincent’s within stipulated time frame as per DHHS Elective Surgery Access Policy
• Accurately create, record and update the Waiting List Screen on Patient Administration System (PAS) as required
• Contact patients and schedule admission for procedures
• Schedule any appointments, that may include pre admission clinic, anaesthetic clinic, perioperative medicine unit (PMU) clinic and any associated investigations as requested by the SLN or unit

Classification for this position will range between HS1 – HS17 ($60,780.72 - $67,194.40 per annum, pro rata) with an over award of $4.47 per hour.

Your Contribution

• Relevant experience in administration in a healthcare role
• Experience with patient administration systems
• Working knowledge of Microsoft office including Outlook, Word, MS Team, SharePoint and Excel
• Current National criminal history check, or willing to obtain

What we Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged.
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Closing Date:

29 November 2026 11:59pm

Reconciliation Action Plan:

At St Vincent’s we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct