Waiting List Officer - Endoscopy

St Vincent's Health Australia; Melbourne; On-site; AUD 66,000 - 73,000; Full time

Benefits offered by this job

Salary packaging – increase take home

Wellbeing initiatives

Fitness Passport access

Professional development opportunities

Foundation discounts

Job summary

St Vincent's Health Australia is seeking a Waiting List Officer to manage the Planned Surgery Waiting List from a clerical perspective in line with DHHS policy. You will support the Surgical Liaison Nurses to ensure patients are prepared for their planned procedures and efficiently handle waiting list forms and PAS updates.

Responsibilities include contacting patients, scheduling admissions, and coordinating pre-admission clinics and investigations.

Qualifications

• Experience in administration in a healthcare setting.
• Experience using patient administration systems (PAS).
• Proficiency with Microsoft Office including Outlook, Word and Excel.
• Desirable: Endoscopy clerical experience.

Responsibilities

• Receive and process waiting list forms from clinics and other areas within DHHS policy deadlines.
• Accurately create, record and update the Waiting List Screen on PAS.
• Contact patients and schedule admissions for procedures.
• Schedule appointments including pre-admission and anaesthetic clinics and related investigations.
• Coordinate care from waitlist to scheduling per policy.

Skills

Healthcare administration

Patient management knowledge

Microsoft Office

Criminal history check

Endoscopy clerical experience

Tools

PAS (Patient Administration System)

Job description

Key Details

• Excellent benefits including salary packaging
• Fitzroy location
• Multiple permanent hours available (1.6 FTE available)

About the Role

The Waiting List Officer is accountable for the management of patients on the Planned Surgery Waiting List from a clerical perspective within the guidelines of the Department of Health Planned Surgery Access Policy. They provide efficient administrative support within the team and work closely with the Surgical Liaison Nurses to ensure patients are safely prepared for their planned procedure.

• Receive and process waiting list forms from specialist clinics, private rooms and other areas of St Vincent's within stipulated time frame as per DHHS Elective Surgery Access Policy
• Accurately create, record and update the Waiting List Screen on Patient Administration System (PAS) as required
• Contact patients and schedule admission for procedures
• Schedule any appointments, that may include pre admission clinic, anaesthetic clinic, perioperative medicine unit (PMU) clinic and any associated investigations as requested by the SLN or unit

Classification for this position will range between HS1 – HS17 ($65,739.96 - $72.677.28 per annum, pro rata) with an over award of $4.47 per hour.

Your Contribution

• Relevant experience in administration in a healthcare role
• Experience with patient administration systems
• Working knowledge of Microsoft office including Outlook, Word and Excel
• Desirable: Endoscopy clerical experience
• Current National criminal history check, or willing to obtain

What we Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About Planned Surgery Management Team

The Planned Surgery Management Team (PSMT) coordinates the care of those patients that are on the St Vincent’s Hospital planned surgery and endoscopy waiting list in accordance with the Department of Health and Human Services (DHHS) Planned Surgery Access Policy (PSAP). They are responsible for the case management and coordination of care for patients from when they go on the surgical waitlist until they are scheduled and have their procedure.

Working at St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Equality, Diversity and Inclusion

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or contact [e-mail].

You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

Closing Date: 13 November 2026 11:59pm