Waitlist Officer - Health Services Partnerships

St Vincent's Private Hospital Toowoomba; Melbourne; On-site; AUD 61,000 - 67,000; Part time

Benefits offered by this job

Salary packaging

Wellbeing initiatives

Fitness passport

CBD location near Fitzroy

Professional development opportunities

Job summary

St Vincent's Private Hospital Toowoomba is seeking a Waiting List Officer to manage elective surgery waiting lists from a clerical perspective, coordinating with Surgical Liaison Nurses and external providers to ensure patients are prepared for procedures.

The role requires healthcare administration experience, proficiency with PAS and Microsoft Office, strong organization, and the ability to work collaboratively in a multidisciplinary team.

Qualifications

• Relevant experience in administration in a healthcare role.
• Experience with patient administration systems.
• Working knowledge of Microsoft Office including Outlook, Word and Excel.
• Current National criminal history check, or willing to obtain.
• Strong organisational and time management skills.
• Ability to work collaboratively in a multidisciplinary environment.
• Familiarity with medical terminology and hospital workflows.

Responsibilities

• Receive and process waiting list forms from clinics and Health Service Partnership sites.
• Accurately create, record and update the Waiting List Screen on PAS.
• Contact patients and schedule admission for procedures.
• Schedule pre-admission and related clinics and investigations as required.

Skills

Healthcare administration

PAS data entry

Microsoft Office (Outlook, Word, Excel

Tools

Patient Administration System (PAS)

Job description

St Vincent's Private Hospital Toowoomba – Melbourne VIC

$60,780 - $67,194 a year

1mo ago , from St Vincent's Private Hospital

Fixed Term Part Time, 3 days per week until 30th June 2027

• Excellent benefits including salary packaging
• Work for one of Australia’s leading hospital groups

About the Role

The Waiting List Officer is accountable for the management of patients on the Elective Surgery Waiting List from a clerical perspective within the guidelines of the Department of Health Elective Surgery Access Policy. They provide efficient administrative support within the team and work closely with the Surgical Liaison Nurses to ensure patients are safely prepared for their elective procedure. The waitlist officer health services partnerships will play a key role in the coordination of the planned procedure referred from an external health service provider.

Duties

• Receive and process waiting list forms from specialist clinics, private rooms, other areas of St Vincent's and Health Service Partnership sites within stipulated time frame as per DHHS Elective Surgery Access Policy
• Accurately create, record and update the Waiting List Screen on Patient Administration System (PAS) as required
• Contact patients and schedule admission for procedures
• Schedule any appointments, that may include pre admission clinic, anaesthetic clinic, perioperative medicine unit (PMU) clinic and any associated investigations as requested by the SLN or unit

Classification for this position will range between HS1 – HS17 ($60,780.72 - $67,194.40 per annum, pro rata) with an over award of $4.47 per hour.

Your Contribution

• Relevant experience in administration in a healthcare role
• Experience with patient administration systems
• Working knowledge of Microsoft office including Outlook, Word and Excel
• Current National criminal history check, or willing to obtain
• Strong organisational and time management skills
• Ability to work collaboratively in a multidisciplinary environment
• Familiarity with medical terminology and hospital workflows

What we Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged.
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About Planned Surgery

The Planned Surgery Management Team (PSMT) coordinates the care of those patients that are on the St Vincent’s Hospital planned surgery and endoscopy waiting list in accordance with the Department of Health and Human Services (DHHS) Planned Surgery Access Policy. They are responsible for the case management and coordination of care for patients from when they go on the surgical and endoscopy waitlist until they are scheduled and have their procedure.

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Contact: Chantelle Robinson (Operations Manager Planned Surgery)

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.