Wait Staff

Catering HQ Group; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Lunch on shift

Discount on Coffee on shift

Supplier discounts

Internal and external training

Job summary

Catering HQ is seeking proactive Wait Staff to join our casual team at Cronulla RSL in Sydney. You will support our cafe, restaurant and function teams, delivering high-quality service to members and guests while enjoying benefits such as meal on shift and coffee discounts.

Career progression opportunities are available within our expanding venues network. Ideal candidates have 1–2 years in a similar role, showing strong customer service, a polished appearance and a positive, flexible attitude.

Qualifications

• 1-2 years experience in a similar role is preferred.
• Strong customer service focus essential.
• Professional, upbeat and friendly demeanor.
• Excellent presentation and grooming standards.

Responsibilities

• Communicate with colleagues and management to improve quality and service.
• Assist opening/closing of the catering department per guidelines.
• Learn customers' names, favourite drinks and food items to tailor service.
• Anticipate customer needs and exceed expectations.
• Provide high quality coffee and beverages to guests.

Skills

Wait Staff

Customer service

Attention to detail

Professional presentation

Team player

Job description

Catering HQ is looking for proactive Wait Staff to join our dedicated team at Cronulla RSL on a casual basis. Join our cafe, restaurant and function teams to provide amazing offerings to members and guests. We provide great opportunities for career progression.

THE BRAND

Catering HQ is a family run company that was established in 1996. We currently have 20 fabulous venues across Sydney and Melbourne. We believe in striving for excellence at all times and pride ourselves on having an experienced and dedicated team who love their work and their work environment. At Catering HQ we are always looking to adapt to evolving market trends for our restaurants, cafés and events. This allows our menus and décor to be fresh, interesting and inviting to our guests. We are known for delivering high quality meals and exceptional customer service.

DUTIES & RESPONSIBILITIES

• Communicate with co-workers and management to solve problems and improve quality and service
• Assist in the opening and/or closing of the catering department as per the company checklist guidelines.
• Initiate dialogue and develop rapport with customers by learning their names, favourite drinks and food items
• Understand and anticipate customer needs and aim to exceed these requirements
• Provide exceptional quality, consistent coffee and beverages to our guests
• Assist in reaching business goals and objectives as set out by management

KEY QUALITIES

• 1-2 years' Experience in a similar role is ideal
• Have a strong customer service focus
• Professional, upbeat and friendly personality
• Exceptional attention to detail
• Positive and flexible attitude
• Highest level of presentation and grooming standards
• Confidence to take charge and own the result, yet humble enough to listen and learn
• Honest and results focused - able to give and receive genuine feedback and take action as needed
• Innovative - proven experience of genuinely implementing new ideas
• Able to follow manual handling procedures correctly

WHY JOIN US?

• Lunch on us while on shift
• Discount on Coffee while on shift
• Discounts from our suppliers such as Vittoria Coffee
• Internal and external training opportunities

The team at Catering HQ work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other. If you feel you possess these qualities and are interested in becoming a part of the team.