Visitor Services Officer

Council Jobs; Kyneton; On-site; AUD 81,000 - 95,000; Part time

Benefits offered by this job

Discount on memberships at Council gym

Employee Assistance Program

Purchased leave

Employee Benefits platform access

Onsite health support

Job summary

Macedon Ranges Shire Council in Victoria is seeking a part-time Visitor Services Officer to oversee the Woodend and Kyneton Visitor Information Centres and deliver outstanding visitor experiences.

You will promote the Macedon Ranges, provide high-quality information services, support tourism initiatives and events, and contribute to the council's visitor economy through exceptional customer service.

Qualifications

• Customer-focused and approachable professional.
• Strong customer service, communication and organisational skills.
• Ability to coordinate volunteers and manage competing priorities.
• Maintain accurate records and deliver high-quality visitor experiences.

Responsibilities

• Oversee day-to-day operations of Woodend and Kyneton Visitor Information Centres.
• Promote the Macedon Ranges and deliver exceptional visitor experiences.
• Support tourism initiatives and events to boost visitor economy.
• Build positive relationships with visitors, businesses and the community.

Skills

Customer service

Communication

Organisational skills

Volunteer coordination

Records management

Visitor experience

Teamwork

Job description

Permanent Part time - 38 hrs per fortnight
$81,391 - $94,610 pro rata per annum plus Super
Position No: 8021

About the role

This exciting role is at the forefront of showcasing the Macedon Ranges, overseeing the day-to-day operations of the Woodend and Kyneton Visitor Information Centres and delivering exceptional visitor experiences. The Visitor Services Officer plays a vital role in promoting the region, maintaining high-quality visitor information services, supporting tourism initiatives and events, and contributing to Council's visitor economy objectives through outstanding customer service experience.

About you

The successful candidate will be a customer-focused and approachable professional who thrives in a collaborative team environment and is passionate about promoting the Macedon Ranges as a visitor destination. They will bring strong customer service, communication and organisational skills, along with the ability to coordinate volunteers, manage competing priorities, maintain accurate records and deliver high-quality visitor experiences while building positive relationships with visitors, businesses and the community.

Working at Macedon Ranges Shire Council

At Macedon Ranges Shire Council,we’re passionate about building a thriving workplace where everyone feels respected, valued and empowered to contribute. You’ll work together alongside supportive and collaborative colleagues who share our values of honesty, accountability and innovation. We champion a culture of belonging through a variety of workplace flexibility options, and calendar of wellbeing, diversity and inclusion related programs and initiatives.

• Discount on memberships at Council gym and pool facilities
• Employee Assistance Program
• Purchased leave
• Access to hundreds of exclusive workplace benefits via our Employee Benefits platform
• Onsite treater available to support your health and wellbeing at work

Permanent Part time - 38 hrs per fortnight
$81,391 - $94,610 pro rata per annum plus Super
Position No: 8021

About the role

This exciting role is at the forefront of showcasing the Macedon Ranges, overseeing the day-to-day operations of the Woodend and Kyneton Visitor Information Centres and delivering exceptional visitor experiences. The Visitor Services Officer plays a vital role in promoting the region, maintaining high-quality visitor information services, supporting tourism initiatives and events, and contributing to Council's visitor economy objectives through outstanding customer service experience.

About you

The successful candidate will be a customer-focused and approachable professional who thrives in a collaborative team environment and is passionate about promoting the Macedon Ranges as a visitor destination. They will bring strong customer service, communication and organisational skills, along with the ability to coordinate volunteers, manage competing priorities, maintain accurate records and deliver high-quality visitor experiences while building positive relationships with visitors, businesses and the community.

Working at Macedon Ranges Shire Council

At Macedon Ranges Shire Council,we’re passionate about building a thriving workplace where everyone feels respected, valued and empowered to contribute. You’ll work together alongside supportive and collaborative colleagues who share our values of honesty, accountability and innovation. We champion a culture of belonging through a variety of workplace flexibility options, and calendar of wellbeing, diversity and inclusion related programs and initiatives.

Staff Benefits

• Discount on memberships at Council gym and pool facilities
• Annual no cost flu vaccinations
• Employee Assistance Program
• Purchased leave
• Access to hundreds of exclusive workplace benefits via our Employee Benefits platform
• Onsite treater available to support your health and wellbeing at work

For further information contact Jane Peterson - Acting Coordinator Visitor Economy on 0408 966 ***.

Interviews are expected to be held from the week commencing 9 Nov 2026.

We value diversity and welcome applications from people of all backgrounds, cultures, abilities, and identities. If you require adjustments to participate in the recruitment process, please let us know at ****@mrsc.vic.gov.au.