VIP Front Desk Guest Service Agent

Mantra Group; Gosford; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

ALL Heartist Discounts

Family & Friends Discounts

ALL Loyalty Program

Training platforms access

Global network

Worldwide opportunities

Job summary

Mantra Ettalong Beach seeks a friendly Guest Service Agent to welcome guests from check-in to check-out, delivering exceptional hospitality and memorable experiences.

You will communicate effectively with guests and colleagues, promote hotel services, and share local recommendations while managing reservations and guest accounts. A previous front desk background and a can-do attitude are valued traits for success.

Qualifications

• Front desk experience in a hotel is valued.
• A strong customer-service mindset is essential.
• Ability to collaborate within teams or work independently.
• Able to multi-task and stay organized under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Greet guests and manage check-in/check-out to deliver VIP service.
• Communicate clearly with guests and colleagues to ensure cohesive operations.
• Resolve guest issues and transform challenges into positives for guests.
• Promote hotel amenities and services through knowledge of offerings.
• Share local insights on neighbourhood hotspots and attractions.
• Accurately handle reservations and manage guest accounts.

Skills

Front desk experience

Customer service mindset

Team collaboration

Multi-task under pressure

Written & verbal communication

Flexible shifts

Job description

Mantra Ettalong Beach seeks a friendly Guest Service Agent to welcome guests from check-in to check-out, delivering exceptional hospitality and memorable experiences.

You will communicate effectively with guests and colleagues, promote hotel services, and share local recommendations while managing reservations and guest accounts. A previous front desk background and a can-do attitude are valued traits for success.